Comfort Inn & Suites

Exceptional

Liked: was good

Exceptional

Exceptional

I always stay at the...

Liked: Great little vacation and very clean
Disliked: No complementary water in the room

Rough start but a great...

Liked: It was clean and smelled fresh. The room was very clean and comfortable.
Disliked: The only thing that I didn’t like was how I was treated by the first person I encountered behind the reception desk. I arrived early and asked how long I would have to wait to get into my room and if it would be ok to wait in the lobby. Although he checked for and found my reservation, he said that I had to leave and come back because I would make the people checking out feel uncomfortable. I came back an hour or so later and the new person that I encountered was very accommodating and kind. He did allow me to wait in the lobby and notified me as soon as my room was ready.

NOT A GOOD CHECK OUT....

Liked: I called on April 15 to cancel my second night both you and the motel... Got email telling me from you that the motel did not respond toy request to cancel the second night. I big argument broke out between the motel manager and myself. I showed them the email you sent were I requested to cancel my second night. I will go through you are that motel again. The request I made to cancel the second night I made in a week in advance. Not like I tried to cancel it the last minute. NOT GOOD. WAS NOT A PLEASANT CHECK OUT.
Disliked: Better communication between your customers

Very good

Director

Liked: Location and cleanliness.
Disliked: We waited for coffee and breakfast for about 45 minutes. The food area was empty.

Pleasant