Comfort Inn & Suites Springfield I-44

Pleasant

Disappointing

Liked: Try to help me solve an issue but when could not gave knowledge of paying too much thru booking .com...cheaper at the front desk...that is good for me i dislike going thru app. Crap...sorry it is just to difficult and exspensive...and misleading about the pooland hot tub...oh they had them...hot tub has not been in service for over a year and the inside pool was freezing...and over all the are was not that clean...took me hours to look and get booked online then they over charged and mislead me on the pool and hot tub...i only went there for the pool and hot tub...i hurt and it was a medical need...
Disliked: Food ok

Near lots of homeless, decent...

Liked: Staff was good, breakfast was a good variety.
Disliked: The area itself is just bad. Lots of homeless around which I understand isn’t the hotels fault. The pool area wasn’t very clean and had blood on the floor near the pool. People at the hotel Nextdoor (think it’s used to house the homeless) were fighting in the middle of the night. The general area is just not good and I wish I would have realized before booking this location.

Passable

Liked: The beds were nice
Disliked: The staff was rude the hot tub didn't work and the swimming pool was freezing

Nice motel for the price.

Liked: Beds were comfortable and room was clean.
Disliked: Doesn't have hot breakfast on weekends.

Good

Disliked: The indoor pools heater was broken and so pool was very cold.

Exceptional

Bad

Liked: I liked that I called the hotel before booking about the pool and hot tub they told me it was heated pool and it was a nice hot tub .Rooms wasn't good. AC didn't stay on it was like barely cooling the room. This was my birthday weekend it just was so sad.
Disliked: The water was freezing cold in the pool. No water in hot tub.i confirmed this before booking this hotel. The place wasn't clean. Our room AC didn't work properly. I asked for them to get us another room. We never heard back.. we stay alot in other places this is the worst.

Good

Liked: Location
Disliked: The hotel was old. The bed wasn't comfortable.