Exceptional

Good customer service

Liked: Comfort, close to airport. Pool

Recommend for the shuttle service...

Liked: Room was bright and clean and good for an overnight stay. Shuttle service to Sanford the next day was very convenient.
Disliked: Breakfast was extremely busy. The hotel was fully booked and there were about 9 tables. People were standing to eat and generally it wasn’t a great experience. This next comment is true of all places we stayed in so it might be a US thing rather than just this property but it was annoying when you aren’t used to it. We booked a room for 5 but we were surprised that the room wasn’t made up for 5 people sleeping. There were two Queen beds and a sofa bed as expected but the bed linen for the sofa bed wasn’t in the room and had to be obtained from reception. With tired kids this is a step I’d preferred to have avoided.

Fine for an overnight stay.

Liked: It was very convenient to the auto train which was the main reason I chose this hotel. It was also very convenient to restaurants. We were able to walk.
Disliked: There could have been more attention paid to the breakfast buffet. The room was too small for the size of the hotel and the number of people using this facility. It was very crowded and was not kept clean.

Good location but the breakfast...

Liked: Location is great. Near several good restaurants and Interstate 4.
Disliked: The breakfast area is way too small. The area was overcrowded over the weekend. For a better option go to Cracker Barrel or McDonalds nearby.

Exceptional

Very good

I enjoyed my stay there.

Liked: Good breakfast and good location.
Disliked: NA

Very good

Liked: We stay here 3-4 times a year. We always bring friends. We spend Friday night and Uber to alk the craft breweries on Saturday and Uber back. I used your AI chat and inquired about ear plugs and they definitely helped with highway traffic noise. My friends requested extra pillows through AI chat and they were on the bed when we returned around midnight. Thank you for these conveniences.
Disliked: Very crowded for breakfast. We allowed all of the sports team kids to eat first, then didn't get breakfast. Not even a glass of juice. We grabbed a cup of coffee and drank out by the pool. That was lovely, but when we saw the bulk of the kids driving away and went back in the juice was turned off and nothing but 2 oranges left for Breakfast. Minor, but we had lunch plans at 1pm and we're counting on a couple bites.