Good location, good people, good...

Liked: This is my fifth (?) stay here. It is midway between my three girls and their families. University Parkway is a major thoroughfare, and has plenty of restaurants and shopping opportunities. It also leads to State St which has even more places to visit. The hotel is very clean. The breakfast is delicious, same things every morning, which is fine with me. I needed help with my computer and the TV. Two desk clerks (different nights) came and solved the problems. I requested no housekeeping through my stay, and that was honored. Very nice and friendly people work here.
Disliked: In the dining room, the plastic forks and spoons should be handle out so that the tines of the forks and the bowls of the spoons are not touched when one is removed. This is literally the only complaint that I had.

Very good

Great location, great value.

Liked: Good location, good value, well kept rooms.
Disliked: A bit older, so if you need brand-new interiors this isn't for you. We didn't care.

Pleasant

Liked: Room was clean and comfortable. Front desk staff nice and competent
Disliked: Room was clean and comfortable. However maintenance has been deferred. Example. Air conditioner louvres were broken, porcelain chips on tub, rusting door frame in bath and wallpaper lifting in bathroom and bathroom.

Exceptional

Very clean, friendly and helpful...

Superb

Liked: location was great. Rooms were very clean and beds were comfortable

crappy

Liked: This place is affordable and located in a very convenient area in Provo.
Disliked: We had BED BUGS! We are not the type to really complain much and ask for a lot of things and this place is cheap, so of course we are not expecting 5 star service or quality BUT we were woken up in the middle of the night cus of itchiness and we ended up realizing it was a bed bug. We even took a video and pictures and when we talked to the staff, they couldn’t help much and told us we need to talk to the manager, but they’re not in until the morning. We were able to switch rooms but we expected if not a free night, a half off discount. So when we went to talk to the manager, she tried to act like we were making it up until we told her have proof and then she tried to be all nice. Anyways all they could do was give us 10% discount which is not worth it at all since it kept us up all night before the wedding we were attending. Soo yeah never coming to this place again!

The room was impressive for...

Liked: The hotel was convenient, clean, and the staff was friendly
Disliked: We were surprised with a handicapped room, where the bathroom took up more space than usual and was relatively sparse. there was not much room for our toiletries around the sink.