Pleasant

Liked: Breakfast was good, had some issues first day, but GM of hotel, Compensate us one night for inconvenience, making the rest of our stay great. We would stay again.
Disliked: Out side around hotel needs trash and cigarette butts picked up.

Great service

Liked: The staff was pleasant and helpful. Everybody greeted us with a smile.

Poor

Liked: Breakfast was the only plus.Front desk staff was not welcoming.Also card was charged 2 holding fees was credited back the following week but was not to happy about that.Room was tiny and when asked to move room said there was none available.No trash bags in the trash cans.

Superb

Customer service was amazing!

Liked: Everyone at the counter was great every time we had issues.
Disliked: Our room was right next to elevator shafts . Both nights of our stay you could hear cables squeaking or banging around. You also could hear the door ding as it opened and closed for several floors . The bathroom shelves were very dusty and we had just two towels and a hand towel .

Exceptional

TERRIBLE & DISAPPOINTING. THE MOTEL...

Liked: I have stayed at this Motel at least 5 times in the past 5 years. We were very disappointed. We will not be going back.
Disliked: When we pulled in the parking lot, there was trash everywhere. There were homeless sketchy people wondering inside & outside of the motel. They looked lost, but the employees seemed to know them. The employees were extremely rude. The room I paid $191.00 for, was dirty. There was water damage with a strong musty smell. The bathrooms had bunches of black hair all over the floor & tub. The elevators did not work. The ice machines did not work. The smell of marijuana was so strong it was lingering throughout the entire motel.

Exceptional

I wouldn't stay here again...

Liked: Location was nice, easy access from freeway. Well lit parking lot was nice, plenty of space for us to park even with the hotel being busy due to a party in the bar/restaurant. Check in was nice, staff and breakfast were fine.
Disliked: Our room was clearly not cleaned prior to our arrival. The bathroom was filthy, to the extent of having urine and feces stuck on the toilet. There was a large wet spot on the carpet from a previous guest. The carpet also appeared to not have been vacuumed. Basically the room seemed like it was not cleaned prior to my arrival except restocking and hopefully changing the bedding.