Name: Comfort Inn & Suites Kansas City - Northeast
Address: 7300 Northeast Parvin Road, Kansas City, MO
Telephone: (888) 420-1644

Our stay experience was frustrating.

Liked: The location and breakfast were good.
Disliked: When arriving to check in, after booking and paying for our room with booking.com, there should have been zero issues. Instead, I was told I had a balance due on my account before I could get my room keys. Instead of the hotel figuring out the issue for me because I had all of the documentation to prove I had paid for the stay and shouldn't owe anything, I had to go spend over 30 minutes on the phone with booking.com's customer service to address the issue myself. Even after the 30+ minutes, the issue was never actually resolved but I was then told by the front desk receptionist that they would take care of the cost and let me check in, which is what should have been done in the first place. Once we got into our hotel room.... there were multiple red stains on the floor which some were small spots and one very large spot, in hopes it wasn't blood but we were unsure what it actually was... a lamp had a busted out light bulb that was just laying in the bottom of the lamp shade so could not use that light, and another flat wall light behind the TV was broken so we could not use that as well... and multiple buttons on the TV controller did not work...