Comfort Inn & Suites Mount Sterling

Liked: Overall housekeeping.
Disliked: Smell on 2nd floor.

Exceptional

Liked: I was very happy with the cleanliness of the whole hotel. Staff was very friendly and helpful.

Exceptional

Liked: I liked it because it was close to the restaurants and a quiet place to stay.
Disliked: The pillows need to be bigger.

Pleasant

Unhappy traveler

Liked: The area but nothing about the hotel
Disliked: Our door had a crack wide enough to stick my fingers through and very easily see Into our room from the hall way. The crack caused the door to not latch securely and we had to put furniture infront of door to feel even remotely safe. I killed several spiders in the room and there was black mold in the bathroom and leaking and water and Stains in room near window. Sink did not drain and there were dead bugs in it when we arrived. There was something going on that had lots of alcohol in the lobby area and many loud people past bed time. Room was also very musky smelling

Very good

Bad

Disliked: There was a strong odor of smoke and/or pool chemicals in our room. We asked for a different room and were given one with no question. That was great. The second room had the same strong odors. My wife is extremely sensitive to odors. We returned to the desk and told them we could not stay there and gave our reason. They quickly said my wife's health was most important and told us we could leave with no penalty. We left and found a room in the motel next door.

Good quality stay

Liked: It is perfect for travellers who are looking for a nice and chill place to stay while in town. Everything was clean and tidy, staff is nice and helpful.
Disliked: We had no problem with anything.

Exceptional

Liked: Staff
Disliked: Nothing

Stayed there before and will...

Liked: Clean room.Coffee in room.Good breakfast.Microwave
Disliked: Hard bedNeeds pillow top comforter