Comfort Inn & Suites Mount Sterling

Liked: Overall housekeeping.
Disliked: Smell on 2nd floor.

The Manager and staff were...

Liked: Yes, good breakfast and location.
Disliked: The only thing I didn't like was using Booking.com to make reservations. This was my 1st time using this company, I received their email conformation, but they failed to officially confirm my reservation for 2 nights with Comfort Inn and Suites. Upon arrival, there was no record of my name or reservation so I had to pay twice for the same night, very stressful. Therefore, I cancelled my reservation with Booking.com for both nights. But Comfort Inn and Suites did at least refund my stay for the night. Although I paid the extra fee $12.07 for unconditional cancellation, Booking.com is impossible to contact via email or the 888-850-3958 to speak with AI and wait for a response at some point in time to get a refund. **FYI... I started reservation with Trivago and was directed to Booking.com

Superb

OK place to stay

Liked: Price. Very friendly staff.
Disliked: Felt room could’ve been cleaner.

Bad

Good

Passable

Great for one night

Liked: Everything was comfortable. The water pressure was invigorating. The staff was nice. Breakfast was typical. The building overall all is an older building, so some of the areas a a little dated.
Disliked: The bathtub had 2 large chips in the finish, giving the tub a dirty look. Even though the room was clean, it didn't feel it because it was dated.

Exceptional

Liked: I was very happy with the cleanliness of the whole hotel. Staff was very friendly and helpful.

Exceptional

Liked: I liked it because it was close to the restaurants and a quiet place to stay.
Disliked: The pillows need to be bigger.