Comfort Inn & Suites Madison - Airport Guest Reviews
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6.4 miles from Madison centre |
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Chelsea Sun, 21 April 2024
Not Impressed...
Liked: The staff was friendly, they were not very educated on Service Dog Policies and ADA Laws but they were very open to learning when I gave them an ADA Law Card and explained things and also decided to do more research to educate themselves.
Disliked: We checked in around 3 pm and the front desk agent tried charging us a $20 fee for having a pet, I kindly explained to him that it was a Service Dog and that per ADA Laws that they could not charge me a pet fee, the man waived the fee no problem, then we went to our room to find it was a double queen room so we went back to the desk and told them we reserved a king and he said they didn't let pets into the king rooms so I again had to explain that per ADA Laws Service Dogs are not classified as pets but actually working medical equipment and are required access to non pet rooms, the man did give us the room we reserved at this point with no issue, once we got to our room it smelled very much like someone had been smoking weed and the room was dirty, the hotel is also under renovations so it was a mess, overall would not recommend.
Johnson Thu, 14 March 2024
Bad
Nelson Mon, 4 March 2024
Good
Kyla Wed, 31 January 2024
Exceptional
Albert Thu, 7 December 2023
Great breakfast! Really needed that...
Liked: Great breakfast! Really needed that breakfast during my stay! Lots of pillows and comfortable bed. I am not sure why there’s a mattress outside my room. Staff the floors clean, towels were larger than normal and welcome by me.
Disliked: Fellow guests liked their marijuana and this stunk up the hotel, really can not do much about that. Ceiling leading out the second floor we’re in need of repairs.
Robinson Sat, 18 November 2023
Superb
Nancy Wed, 15 November 2023
Very poor
Fairchild Mon, 13 November 2023
It could have been better
Liked: The people at front desk were nice
Disliked: The room wasnt fully clean The hottub was out of order the whole time
Brigando Thu, 2 November 2023
Very poor
Liked: Staff very friendly. Breakfast host Ron very accommodating and kind.
Disliked: Room filthy. Dusty, stains on carpet.
Rachel Thu, 26 October 2023
It ok for overnight with...
Liked: Everyone was really nice. The shuttle to the airport was nice and the driver was friendly. The bed and pillows were very comfortable.
Disliked: There were no vending machines for snacks. I never did find the ice machine. The carpets were really gross. The hall smelled strongly of pot. The screen on the tv was so dark we could only see the very lightest part of the picture. Had to pay extra for the shuttle.