Comfort Inn & Suites Liverpool-Clay

Disappointed.. had much better stays...

Liked: Have stayed there before.. & it was fine.. this time the common area was full with parents from a sports team.. having an adult night.. very loud & not parenting their children.. which were running up & down the halls..
Disliked: Barking dogs.. in the hallwaysUnsupervised kids.. they pulled a fire alarm at 2am.. took 1/2 hour for the fire department to show up.. flashing lights going off all night in our roomNo info from the manager.. we sat outside for 90 minutes.. not an enjoyable night

Very good

Very good

Never again

Liked: I had hoped for a basic, clean hotel while visiting family in the area.
Disliked: The hotel was a nightmare. They had booked multiple groups of baseball players and their parents, and allowed the kids to run up and down the hallways, yelling and slamming doors, until late in the evening, and allowed their parents to have a beer party in the small communal area near other guests' rooms. No one on staff tried to control the situation on behalf of other guests. On the first night, the fire alarm went off repeatedly starting at 2:15AM. The one very inexperienced staff person left in charge for the night told us she "didn't think" there was a fire and said evacuating was optional; she was uninformed, unhelpful, and could have put us in danger (several of us were present when a firefighter reprimanded her for not evacuating the building.) The hotel did not reach out to explain, apologize or offer a refund (when I shared my negative experience when checking out, they claimed they would offer $30 back in recompense.) The second night had the same noise and partying parents, and this time our sleep was interrupted by crank calls until we unplugged the phone. This was a singularly awful experience.

Was adequate for spending the...

Disliked: Bed was not made when we arrived and made me feel we were sleeping in used bedding. Breakfast really not great - full fat and sugarEnriched options only. No TV remote however we had no need to watch TV. The fridge hummed all night long.

I will definitely stay again.

Liked: The staff Morning and night were so friendly and helpful.

Exceptional

The room was clean and...

Liked: Clean and convenient to restaurants.
Disliked: I think our shower stall was wheelchair accessible and I really didn’t care for that, but I know now that when I remodel our bathroom at home I won’t put that kind in.

Very exciting

Liked: It was amazing
Disliked: None