Exceptional

Disappointing

Bad

Very good

Liked: no breakfast provided, at least put out items that we can grab and go back to our rooms to eat.

Horrible employee service , unprofessional...

Disliked: Horrible service there staff were high school kids in street clothes that spent most of the time smoking outside. No hot water , water leaking down the walls of the hallway and all over the floor. Laundry machines out of service. Our door wouldn?t even fully close bedside it was damaged. I asked for a refund and the kid tells me he can?t do anything no managers are around to help. Then tells me he will make a note for the manager tomorrow morning to refund me. As I?m checking out manager still isn?t there just another kid in baggy street clothes. Tells me sorry nothing he can do and walks away from me as I?m taking to go to outside and smoke.

Very good

Liked: It?s very close to the airport and easy to call an Uber. Staff is very nice
Disliked: The first room we were in had no heat during the winter storm. We were able to get another room with a working heater. The hot water tank was also broken but was fixed the next day. Coffee maker is about 3 feet from the toilet

The receptionist is unqualified

Liked: When I arrived at the hotel, I showed the receptionist my Booking.com confirmation number but he refused to let me get the room claiming that no house keeping is available and all rooms are dirty, after 4 hours I decided to stay in the room, when I get the room it was clean and tidy, so I was wondering why he didn?t want any Booking.com Costumers to check in that day? And many people left without checking in.
Disliked: Staff was very unprofessional

Very poor

Bad

Liked: NOTHING. Read my dislikes below and you will see why I said nothing.
Disliked: Their housekeeping has not shown up for days - none of the rooms were cleaned. But they continued to take online bookings and then turn everyone away when they got there. There were NO other hotels with in a 50 mile radius. TThey should have had any extra employees cleaning! Plus the guy behind the desk was eating, talking to us while chewing and no mask when he was not eating.