Comfort Inn & Suites I10 - Mason Road

Very good

It was ok

Liked: It’s nice when u walk in the hotel
Disliked: The hotel said queen beds and it was full double beds and that was not fair to charge for Queens beds and you turn around and get full beds the pool wasn’t open the hotel is still getting renovated/remodel but when u look up the hotel it doesn’t say anything about Nthg going on then the staff come and knock on ur door at 9am in the morning like you don’t know your check out time because they ready to clean the room it’s very unprofessional

This hotel was very misleading

Liked: Absolutely nothing
Disliked: I found this hotel online for Spring break at this location with my family mainly for the inside pool which was a disappointment, he waited until after I paid to tell me the pool is shut down for now and has been for a month, this was never mentioned prior, when I asked him about it he came off with a smart remark. Remodeling is fine but, it should state that the pool and kitchen is closed on the website because these things are expected. The other thing was the sheets on both beds was not clean they had hair all over both beds as if they are never cleaned Wi-Fi was also bad just an overall horrible experience I do not recommend.

Pleasant

Good overall

Liked: Good location
Disliked: That it said free breakfast but didn’t have because of remodeling

Exceptional

Substandard amenities

Liked: Bed comfort. Rome was clean
Disliked: Breakfast options below standard. Parking was terrible. Odour throughout building complex. Broken tile flooring at main entrance. My room was not cleaned once while I was there.

Everything was good but the...

Great staff, great location and...

Disliked: Hair in the restroom and tube area.