Comfort Inn & Suites I-10 Airport

Very good

Superb

Customer service

Liked: Clean room, comfortable and quiet.
Disliked: During check-in, the front desk gave us a key card to a room that was already occupied. Thankfully, she corrected the mistake quickly and got us into another room. The vending machine wasn't working either, so there was no bottled water for guests.The next morning at checkout, I asked the front desk attendant to double-check that I wasn’t mistakenly charged for a third room. I had booked and paid for two rooms, but with the mix-up the night before, I just wanted to confirm that nothing extra was added. Rather than checking, he assured me—without verifying—that there was no need to worry. I pressed a bit more, but he repeated the same and made me feel like I was bothering him for asking.When a customer requests something like this, it’s because they are concerned. Simply taking a moment to check and reassure me properly would have been appreciated. I will still be reviewing my statement, just to be sure there's truly "no need to worry."

Comfortable

Liked: Centrally located
Disliked: Coffee maker in the room did not work

Superb

Nope, not staying there again.

Disliked: The gap under the door, the non-working fridge, and the restroom in the lobby downstairs was nasty, a broken window shade in our room. Our room door did not always latch when we closed it, we had to slam it half the time to get it closed..

Exceptional

Pleasant

Exceptional