Comfort Inn & Suites Houston I-45 North - IAH

Exceptional

Liked: The stay at your location was very comfortable. Also the staff was very kind. Thank you for your hospitality!!!

Bad

Disliked: Do not recommend y'all stay here they was unprofessional in the rooms are not up to part

Bad

Liked: I liked the staff when we first got there.
Disliked: I didn't like the new staff, Their policy on calling the police when people's cars are broken into, they won't call the police or notify guests when their cars are damaged. They harass people with service dogs. The pool is green. The water comes out very faucet low. You can't brush your teeth or wash your face. The trash is all over the grass. Most of the cameras don't work. The owner doesn't treat the staff well at all. The rating should be lower.

Disappointing

Wouldn’t come here again

Liked: How cold our air was and the price.
Disliked: Roaches, the pool that was advertised being shut down and the vibe the staff were venting their issues. Wasn’t a great place to be. The elevator made a scary noise.

Bad

Liked: Nothing.
Disliked: There was no air conditioning in our room. Houston heat in the middle of summer and no air conditioning? Please.

Superb

Did not stay thanks to...

Liked: The price and the location
Disliked: The young lady DJ or JD was very nonchalantly rude she wasn’t at the counter initially when i entered then when walked by me she looked me up and down like she had an issue with me. I was the 1st person in line but you could tell she wanted to help others she asked me if I had a reservation after I had already told her I was there to check in. When I told her my name she then told me she had called me twice which she didn’t only once and never left a message which is very inconsiderate see that I’m coming into town, she also stated that her manager told her to call people because they were over booked and if they didn’t answer cancel their booking like wtf how is this even possible considering I booked early in the day but I also noticed that she was checking other people in after me as I took a seat in the lobby to observe something just didn’t sound right I don’t think they had reservations I never heard her ask that either. Someone need to check the cameras and she need a new job without customers. I believe she did what she did to and said to me because I am a person of color the others were the same color as her this is considered discrimination and I will be contacting higher up the chain as well.

Very good

Liked: the man that worked in the after noon was fantastic, did everything to make my stay as good as possible including offering to switch me rooms with no questions asked because of an issue
Disliked: The man working morning shift was not understanding and would continue trying to get us to pay cash and then when I re reserved for another few days he caused issuesI had the check 3 separate rooms because 2 of them were not ready like stated