Name: Comfort Inn & Suites Hamburg
Address: 3615 Commerce Place, Hamburg, NY
Telephone: (888) 323-5826

Very good

Not worth the money, very...

Liked: Front desk staff member upon check in was very nice and helpful
Disliked: Location was poor, shady people both outside and inside. Was more of a hotel where people seemed to be living. Not a big breakfast person (just coffee) but did check it out, the person on staff the first morning was quite rude, choices for breakfast left a lot to be desired, went elsewhere for coffee and didn't go back the rest of my stay. Room was ok, at least it was clean and bed was suprisingly comfortable although the pillows were those tiny ones (what ever happened to standard sized pillows!). Coffee maker (if you call it that) in the room was in the bathroom. No microwave. Refrigerator was ok. Have stayed at a lot of Comfort Inn & Suites and this one was definitely the worst. NOT worth the price I paid per niight, was extremely disappointed in the hotel overall. Will not be returning.

Passable

Liked: The cleanliness
Disliked: Shampoo bottle and conditioner empty when I got into the shower

Disappointing

Very poor

Liked: Staff was very friendly
Disliked: Pool was closed yet said it was open... Coffee at 6am wasn't workingToilet ran all nightRoom ran hot yet a/c was on

Very good

Liked: The hotel is showing weather but is still very nice
Disliked: Breakfast c I understand be varied

Unsatisfactory

Liked: Easily accessed from NY State Thruway
Disliked: The bathroom ceiling was severely water damaged. The rest of the bathroom was very old and not too clean.

Superb

Exceptional

Very poor

Disliked: Walked in light inside flickering. Got to the front. Was told that I was being upgraded because the room I was scheduled to be in was a room that I didn’t want to be in. Sketchy. Room smelled awful. Runs all in the sheer curtains. Couldn’t close the actual curtains for any privacy because the track did go that far. Second day got locked out of the room because the key stopped working. Tried reprogramming key and couldn’t get it to work. Had to literally open with a screw driver. Just an over all hot mess. We were just there for a dance competition and wasn’t there much but the time we were there is was a disaster.