Comfort Inn & Suites Glen Mills - West Chester

Bad

Disliked: They canceled my trip at check in: due to an issue with booking.com. I called booking.com to settle the matter walked back into the hotel to be informed by the front desk that he had canceled my reservation. I had to pay for another room in another hotel with kids in tow. Very frustrating

Our stay worked out great...

Liked: Location and breakfast were good.
Disliked: All was well.

Disappointing

Very good

Liked: It was a close drive to my granddaughters lacrosse tournament. There were plenty of restaurants and stores nearby.
Disliked: Breakfast was a little lack luster

Bad

Liked: Nothing
Disliked: Let me tell you, does not look like the pictures at all! Sheets and towels smell. Elevator had an odor all the time . Room was very outdated , old , nothing was comfortable about myStay at all.

Would probably stay somewhere else...

Liked: Suite rooms were nice with plenty of space and two bathrooms. Proximity to everything in town. Clean. Front office folks were great. Value was awesome through booking.com for a suite room.
Disliked: Super Hot hallways and elevators, super hot eating breakfast, restaurant odor throughout, being told pool was closed then it magically opened the next day when the hotel was full, breakfast wasn’t kept full and had to wait a long time for it to be refilled by employee that seemed we were bothering him, towels weren’t full at arrival, room air didn’t take humidity out of air, rooms seemed to have a lot of wear in them and weren’t being kept up.

It was ok.

Disliked: More comfortable bed. Better bathroom facilities and shower accessories.

Exceptional

Exceptional