Liked: Hand soap.
Disliked: Contrary to what I was led to believe by your website it was not a Best Western.

Disliked: Nothing.

Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.

Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.

Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.

Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.

Very good

Poor

Liked: Property was close to our convention which was convenient. Bed was comfortable.
Disliked: The bathroom sink wouldn?t run cold water, the room was hot and ac did not cool it down.They did not clean our rooms or restock towels , coffee, etc.

Exceptional

Liked: I liked my room very much. I enjoyed the free breakfast and the view from my window on the fifth floor.
Disliked: The television doesn't have a guide channel so I could see what's on by the hour.

Bad

Liked: It was clean.
Disliked: They gave my room away that I reserved and two of our kids age 17 and 16 had to sleep on the floor because there was only 1 bed. They gave us a shower only room that didn't drain and water flooded all the way across the bathroom floor to the carpet. They said they would credit us for the next night and put us in a room with more beds (that I originally reserved) for the next night of out 2 day stay but the credit was never given at check out. This stay was super disappointing. Apparently they have no cots!

Scary I felt like I...

Liked: Nothing
Disliked: Location is bad close to a train station that horning all the time, noise place, dirty and old

Good

Liked: Beds were comfy
Disliked: Understaffed, made check in very slow. Room assigned was not actually ready, not made up or picked up at 4:30 pm, long line still at the reception counter so I was unable to tell them as I had places to go.They upgraded me when I came back around 9:30 as the room still was not ready, so I was happy to have a place to sleep finally.

Excellent...

Liked: Excellent customer service during the evening and morning shift. The ladies were exceptionally nice and professional at all times. They cared...
Disliked: N/A

Superb

Liked: The employees. Are really friendly.
Disliked: Have a fast location