Liked: Hand soap.
Disliked: Contrary to what I was led to believe by your website it was not a Best Western.

Disliked: Nothing.

Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.

Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.

Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.

Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.

Bad

Only one receptionist on a...

Very good

Superb

Liked: it was clean and comfortable. A little dated and the maintenance work wasn’t the finest but totally on par. (Better craftsmen typically start their own business) There was some transients in the neighborhood but where are they not and nowhere on the property. I would stay there again and the prices were very appealing. I had friends stay blocks away who almost paid double.

it wasn’t great.

Liked: the location
Disliked: we had gunk above our bed, no hot water in shower, no cold water in our bathroom sink, waited 1 hour 45 minutes to check in, only one person working desk. it was not the cleanest. NOT a great experience…

Exceptional

Liked: Down town tacoma
Disliked: Parking

Terrible. That is all.

Liked: Convenient Location to Event
Disliked: Inconvenient area, Sketchy, Dirty, Terrible Smell, No Hot Water or Food Facilities, Terrible Customer Service.... apon arrival an elderly mad came in, proceeded to smoke a cigarette and pee while walking across the lobby. 0/10

Never again

Liked: Parking garage for safety
Disliked: We found eyelashes on the floor, pills, hair in bed. They except pets supposedly charged me 30 for our small dog and 200 for not telling them however our dog slept in our vehicle in the parking garage

Needs Improvements

Liked: The room had a couch, and the location was good.
Disliked: The TV didn't work, the carbon monoxide sensor was pulled off the wall like the battery was going off so someone opened it and left it unplugged, there is a box-like door on the base of the wall that was open it looked like a vent but it wouldn't close all the way so it was banging on the end table every time the air turned on, and we were told check in was 3 but we waited an hour in a half to check in when we got there at 3.