Comfort Inn & Suites Downtown Tacoma

Liked: Hand soap.
Disliked: Contrary to what I was led to believe by your website it was not a Best Western.

Disliked: Nothing.

Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.

Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.

Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.

Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.

You wouldn't let my granddaughter...

Liked: Nothing
Disliked: My granddaughter was stuck in Tacoma with no money and no place to stay. I reserved her a room as I live 3 hours away and it was late and I planned to pick her up the next morning. When she got to your hotel, you would not allow her to check in because I wasn't there with my card. My grandson ended up having to drive 3 hours to get her in the middle of the night and you still charged my credit card for the room after not allowing her to stay.

Pleasant

Liked: I like the breakfast option and how close it is located to everything. I also like the hospitality from the checkin and during check out.
Disliked: Sadly they were doing construction while we were there and during the time we were trying to sleep around 8am and 9pm we could here the construction still going. The faucet in our room was not sealed in so it would move around and the water was not very hot or warm. We also were not able to use the wifi because we couldn't find the name for the wifi.

Superb

Bad

Good

Liked: Comfortable beds very clean
Disliked: The toilet handle kept breaking and I had to fix it

Might stay again maybe if...

Liked: Breakfast was good
Disliked: Picture on TV was horrible, toilet ran all night cards weren't activated. And I felt like I was bothering the hostess

Very disappointing.

Disliked: The toilet sprung a leak and water was running everywhere..we turned the valve off...they didn't even come look..they gave us another room...none of the sleeper beds had sheets or blankets....

Pleasant

Disliked: Lack of amenities

Pleasant

Disliked: Construction noise and lack of amenities.