Liked: Hand soap.
Disliked: Contrary to what I was led to believe by your website it was not a Best Western.

Disliked: Nothing.

Overall good experience; easy walk to Tacoma Dome; staff was very helpful with recommendation for restaurants.

Liked: Good location for concert; very friendly staff.
Disliked: Bed was not very comfortable.

Room was not what I booked so had to be moved. One lady behind the counter was very rude about moving us. She said, "do you really need 2-queen beds if you have a pull out couch?". I told her I wanted what I paid for months ago or compensation. I also thought the food tasted like hospital food. They don't do room service on concert nights so you are stuck with the gross food. Breakfast was average, nothing to write home about.

Liked: Clean room even though it was small. Only one rude person helping us, so hate to take it out on the others.

Passable

Great

Liked: Great staff..

Poor

We had a great stay...

Bad

Liked: Easy to locate.
Disliked: Staff was inexperienced, hotel not actually ready to be open. Rooms have not been updated since the '70's. Lamps not working, even had those antiquated curly light bulbs. Heater did not work & it was very cold. The night deskman/security guard was kind enough to get me 2 extra blankets. This place is just around the corner from a massive homeless encampment & you are warned to NOT leave anything in your car which is in a locked/secure garage. Comfort Inn is no longer on my favorite travel list. There is 1 in SeaTac just as bad, maybe worse.

Poor

Exceptional

Good

Disliked: Wifi

Will not stay again.

Liked: I felt the staff i saw in person were friendly. Over the phone I kept getting disconnected but I couldn?t say anyone was rude.
Disliked: The whole place didn?t smell great. My room seemed clean enough but the pillows were tiny. It took my room several hours to warm up and the blankets were just not enough. The area itself I didn?t realize was so unsafe. That?s not the hotel?s fault of course but as I?m traveling alone I would?ve liked to know that.