Disappointed in my service, the...

Liked: location
Disliked: We’re a big military family that traveled in over 5 hrs to this hotel. After a long wait to get checked in a young lady at the front desk made me get back in my car and find an ATM late at night because they needed $100 deposit in Cash, because we had children. The experience was extremely disappointing as stated on the website that the deposit could be help with a Credit card. I asked the lady, she told me no. VERY VERY UPSET. MISLEADING INFORMATION.

Comfort and value for the...

Liked: Hot shower, and a great breakfast.
Disliked: Huge potholes in street leading to hotel.

WORST hotel stay for the...

Disliked: Outlets in room wouldn’t hold a phone charger.Bathtub creeped when u stepped into it.Knob of shower faucet kept coming offRoom smelled of cigarette smoke even though it is non smokingOutside grounds looked like the hotel was almost abandoned… screens pushed out of windows, landscaping terrible. Large potholes in parking lot. Fencing around property broken and torn felt insecure parking there.No ice machines on the actual floor we stayed on. Some hallway lights had bulbs out.Cockroach in stairwell.Staff was incredibly not nice. Reception when u got there was rude

It was a very nice...

Liked: Room, pool areas were very nice. We were very surprised and happy with the breakfast. We did not expect such a nice breakfast bar. The breads, bagels, cereal, fruit were all great, but the eggs, sausage, and sausage gravy were above our expectations.
Disliked: It was a nice stay

Exceptional

Very good

Bad

Poor

Liked: it was a place to sleep
Disliked: it had a bad odor . the beds were stained and stiff

Nice place to stay overall.

Liked: The staff was great and considerate. The rooms were clean and comfortable. Breakfast was good and something for most people.
Disliked: Some things need to be updated overall and the pool needs to be cleaned really well. The only problem we really head was it was overbooked and we were not given the room that we requested and paid for. We were told that we couldn’t get the king with a sofa bed that was what we reserved and was on my confirmation. Instead they wanted to give us just a king bed for 2 adults and 2 children. luckily, it was an accessible handicap room that the guest in front of me needed. so we swapped rooms and it worked out great. he got the handicap accessible room he needed and we got 2 beds.