Comfort Inn & Suites Covington - Mandeville

Overall our stay was great....

Liked: Serving person, as always, was wonderful. A little more variety would have been nice. The pool was great
Disliked: Knowing there was a real possibility that the elevator was going to go out. No dryer for several days.

Exceptional

Ok

Liked: Staff was friendly.
Disliked: Room smelled bad. Had a rancid smell. It was clean, but I had to go to Walmart and buy some air freshener.

Review

Liked: Staff was nice and accommodating.
Disliked: The room smelled musty and kinda stayed damp. Probably because the humidity was high and not controlled very well. The elevator wouldn’t operate on the second floor going down so we took the stairs. But I think it was fixed the next day

Very good

Liked: Great location

Dissatisfied customer

Liked: Nothing
Disliked: The fact that when I arrived my room had been cancelled after I had already paid in full through booking.com.Customer service lady didn't try to fix the issue just told me I had to pay again because they haven't received any money from booking.com.

Exceptional

Very good

Exceptional

Liked: The staff was very helpful and nice. She was very helpful when I asked about a good place to eat.