Comfort Inn & Suites Copley Akron

Very good

Disappointed

Liked: The breakfast was really good and we loved the options that they had
Disliked: We use to love this hotel, but the staff is completely different. They weren’t rude but they just gave off a funny vibe like they didn’t want us to be there. We had to stand in the front lobby for 10 minutes before someone came out to finally check us in. They were not very clean, there was hair in the shower. When you first walked in the whole place had a funky smell.

Miserable and cut short by...

Liked: Meh
Disliked: I didn't like that when I returned to go to sleep I was locked.out of my room and hotel was fully booked. So I had to drive home 7 hours to get a bed. Our 2nd night of the reservation made over a month prior was.not honored. Also hotel smells like vinegar and 5 spice with fried smell. Shower was broken.

Not too satisfied.

Liked: Location
Disliked: No elevator access to our floor but wasn’t told until all processed. The 2nd floor had an OVER POWERING smell of perfume or fragrance. Our window in our room was wide open when we arrived to the room. The hallway we had to take because there was no elevator to our floor, had a muffin and breakfast debris in it all three days we were there.

Exceptional

Passable

Mostly good but needs attention.

Liked: Breakfast was nice.
Disliked: There was a very strong odor in all hallways. It might have been vanilla but was so strong that it was an odor. The elevator did not stop on 2nd floor as it was apparently broken. The floor and door inside the elevator were also damaged. The buttons in the elevator didn't light up. These things should be v repaired immediately.To have housekeeping your needvto ask for it. At this price point, the room should be tended each day.

Very good

Exceptional