Comfort Inn & Suites Cookeville Guest Reviews
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|1.9 miles from Cookeville centre|
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Gene Sat, 15 February 2020
Liked: Friendly easy to get to from the interstate
Penny Thu, 13 February 2020
Great place to stay.
Liked: Loved the room and very clean and extremely comfort. The front desk personnel were so friendly and helpful.
Faith Wed, 15 January 2020
Liked: Location and overall friendliness of staff
Disliked: Called the location the night before to guarantee we would have 2 connecting rooms. When I got there it was a struggle to get that. They had dirty rooms that they were keeping empty due to ?short staff?. Needed a speedy check in as I had to be at my brothers viewing in 1 hour and was a 20 minute drive. Check in took almost 30 mins. She didn?t know how to work the credit card machine and couldn?t decide where to put us. Mold in shower and on shower curtain and it had a foul odor. I told the lady at the front desk- and nothing was done. I didn?t insist because I was just trying to get through the funeral and cope with the loss. Stayed there one week prior and the room on the third floor was excellent. The only thing is I was charged for an extra night on my December 27 stay. I originally reserved for 2 nights; however asked if I checked out a day early would I be charged. They said no. Instead, I was charged for 12/28 when I didn?t stay. Was there for a family member in ICU in critical condition and returned last week for the funeral. Asked for refund from previous trip and gave them my revient to show I checked out a day early. Manager wasn?t there and never called me in spite of me leaving receipt and my phone number. Extremely disappointing! Additionally, in 2018 I had 2 rooms for 5 nights when my father passed away. This is the reason I returned this time. I had faith in the company. I will not be returning again. At a time when I needed things to go smoothly - it just didn?t.
Anonymous Fri, 10 January 2020
Liked: Staff very friendly
Anonymous Tue, 7 January 2020
Liked: Good location. Lots of food options nearby
Disliked: Breakfast was just ok. Pre-made eggs with little taste
Anonymous Mon, 6 January 2020
Adequate for our needs, but...
Liked: The location was good for our needs. Physical comfort was good. Staff encountered was pleasant. We were not on site much -- present for family event elsewhere.
Disliked: Breakfast selection was fair, but each morning some of the hot foods were cool or cold. Waffle maker and syrup not consistently filled -- reaction of staff suggested inadequate organization or planning -- hard to tell for such a short stay. Seating in breakfast area seemed low compared to table height.
Jeremyhaas Thu, 2 January 2020
NICE HOTEL WILL BE BACK...
Liked: THE LOCATION THE ROOM WAS AWESOME THE BED WAS COMFORT !!!
Disliked: WELL WE WANTED TO STAY IN THE HOT TUB WELL THERE WERE NO HOT TUB WERE THE POOL WAS LAST TIME I STAYED HERE THERE WAS 1 AND WATCHING TV THE GUIDE WONT SHOW UP SO DIDNT KNOW WHAT WAS COMING ON NEXT THE HOT WATER IN THE SHOWER TOOK ABOUT 5 MINS TO TURN HOT EVERYTHING ELSE WAS GREAT !!!!
Michael Thu, 2 January 2020
Jeff Mon, 16 December 2019
Tonia Sun, 15 December 2019
Liked: Loved location
Disliked: It smelled musty in the room. And by 1030 the next morning, they canceled our room key card, while we were still in the room. No hot tub