Comfort Inn & Suites at I-85

Not a good value for...

Liked: Located right off the highway. Easy to get to
Disliked: Broken elevator. No hot water. Staff was very unfriendly and not helpful. Breakfast was out, but no lights were on in the breakfast area.

We will keep this hotel...

Liked: It’s was clean and it was in a nice spot
Disliked: The elevator was out of order

Fun Time with Grandkids at...

Liked: Liked the lighting in the parking lot, liked the large room size and the room had a microwave and mini-frig.
Disliked: Didn't have wash cloths when we checked in and shampoo dispenser was empty.

Horrific, unwelcoming, uncomfortable

Liked: I called into booking.com regarding my experience with the hotel and the unclean state the room was left in, and they suggested I speak with the front desk regarding a refund confirmation for the room, because it was suggested by the front desk to speak with them. I had to do it maybe two hours later because 30 minutes after I arrived I had to visit a family member in the hospital because they had given birth.I called back into booking later on to inform them of my experience with the front desk to get that refund confirmation after the last agent I spoke with informed me to do so.The front desk lady was EXTREMELY rude. When I first arrived back at the hotel, she asked if I was the one that called booking and I said yes. She then proceeds to come at me in a confrontational manner (which I told the booking customer service agent might happen), asking me why I didn’t come to her first and went to booking instead.I told her I called booking because I booked through them, and she proceeded to get an attitude saying I should have contacted her first, and that since I had already been in the room for some time, I couldn’t get a refund OR a new room. I told her that I wasn’t even in the room long, as soon as I arrived and saw the state of the room, I called booking. (Mind you we had only been in Spartanburg for a little over 2 hours at this point and were only in the hotel for 30 minutes of that before we left for the hospital and came back around 11:45).I reiterated that despite the state of the room and the pictures I have I’m still not getting a refund? She informed no, because I didn’t come to her first. It was extremely spiteful, and distasteful behavior. And the fact that she tried to confront me as if she had intentions to intimidate, was beyond disrespectful.
Disliked: The unclean state of the rooms, Kerry the front desk lady, disgusting and unappetizing looking breakfast

Pleasant

Liked: We had a bad storm come through and we lost power in half the hotel. Our air conditioner and tv stayed on, but the lights in the room went out until around 3 or 4 am.

Very good

Liked: The room was nice, and the staff were very accommodating and handled issues extremely fast.
Disliked: Location is not bad but also not the greatest either (fine if this is just a quick stop but definitely not luxuious).

Exceptional

Liked: Everything

Exceptional

Great everything 👍

Liked: Pool was good but a lot of bugs but I still enjoyed myself.. also y'all base are a little too high y'all do need to get some stepping stools pretty for the older people like ME.
Disliked: Everything and We met new friends so we all enjoyed ourselves very much