Good-to-excellent, minus what was written...

Liked: Here's the bottom Line: We had stayed at your facility at least twice before. We very much enjoyed the atmosphere, comfort, location, -- and hot breakfast provided. We recommended it to three other members of our family.
Disliked: We realize the COVID situation has impacted hotels' ability to provide hot breakfasts. Other hotels, however, have figured out ways to provide egg and cheese sandwiches, for example, which can be warmed in microwaves. Given what we paid for this room -- even allowing for the fact that it was a Holiday weekend AND there is / was a home CMU football game that weekend -- some sort of hot breakfast option should have been available. I had told family members how "good" this breakfast had been in the past (pre-COVID). Also: As I am sure you already lknow, it was disturbing to learn that our daughter-in-law was "walked in on" by a CS maintenance man,who claimed he was there to fix the cable TV. She was only half-dressed at the time. We only hard HER side of the story (and she tends to exaggerate), but we were obviously displeased to hear of this occurring. He apparently did not knock -- and simply barged into their room.