Comfort Inn & Suites Airport-American Way Guest Reviews
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Write a review
Jonathan Wed, 20 August 2025
This is a horrible place...
Liked: Nothing
Disliked: No working ice machine. Our booked rooms were given to other guests. We were charged for the two rooms we were actually given that were not what we booked DESPITE being told that one of our rooms would be free. Broken mirrors in both rooms. Neither room had a refrigerator that worked. Carpet was dirty and dirt came up every step we took in each room.
Mccarroll Sat, 9 August 2025
Ants
Liked: The hotel was infested with ants we canceled our stay early and are waiting for a refund.
Disliked: The infestation
Deborah Tue, 5 August 2025
Very good
Tameka Sat, 2 August 2025
Exceptional
Siobhan Sun, 27 July 2025
Pleasant
Gustavo Thu, 24 July 2025
Bad
Anonymous Sun, 20 July 2025
Poor
Liked: Staff was friendly
Disliked: Bed sheets, pillow cases and carpet were stained, floor in the room was sticky.
Muniz Sat, 19 July 2025
Do not stay here...keep on...
Liked: Nothing
Disliked: The guy who worked the front desk was bothered when we told him the room was inundated with smoke odor. He didn't give any customer service. He was bothered to give us the room keys or even to do his job. The whole hotel smelled like smoke (legal and not legal substances). This was the worst experience ever especially when we left personal items in the closet and called to inquire about them. The same guy took forever to ask the surrounding staff if they had found anything and didn't seem genuine. When I pressed him for more effort he hung on me. I then called back and the "manager" took over. Our family spent two nights in this establishment and we won't ever do that again. I'll also make sure to let others know not to stay here as well.
Hank Mon, 14 July 2025
Good
Leakea Thu, 10 July 2025
Ants!!!!
Liked: I like the warmth of the shower and comfy beds.
Disliked: The room had ants and coffee maker in the bathroom.