Wingate by Wyndham Anchorage Downtown - Ship Creek

My stay was so, so...

Liked: My bed was very comfortable, the room was ok, it could have been cleaned during the 4 day stay. I understood that the maid didn't come ever day but he or she didn't come at all during my stay.
Disliked: The carpets were filthy! Needs to be cleaned! Only one staff member at the front desk at any given time and I had to stand in line to just ask a question. The phones were down for days and I couldn't get a hold of the front desk before I arrived or the day of arrival. I had to pay an uber $32 to get to the hotel instead of the FREE shuttle. They said it was a crap shoot when they would arrive at the airport because they had no phone. I asked to be refunded and they said NO, we don't do that.

Nice place. Wasn’t there but...

Liked: Close to the Alaskan train railway! They had airport pickup.
Disliked: N/A

Convenient

Liked: Location very close to Alaska Railroad terminal. Pick-up drivers.
Disliked: Front desk staff seemed overwhelmed, possibly because of patrons interrupting staff almost continuously.Had trouble with key cards, needed to redo several times.

Overpriced motel in a decent...

Disliked: It was hard to sleep because of poor AC units and too loud with the river and train station to keep the windows open. Beds weren’t very comfortable and breakfast was lousy

Poor

Liked: Location
Disliked: Noise from the train, air conditioning was very loud. Generally it was very run down for the cost. There were abandoned cars in the car park

Very unhappy with our booking.com/Wingate...

Disliked: We were double billed for our two day stay. Once by booking.com, which we paid, and once by Wingate by Wyndham. Manager Bella isn’t responding back to us.

Exceptional

Liked: Pickup at airport was very quick. Shuttle drivers to hotel and to train were very helpful. Front desk check in was quick and friendly. Room was clean and quiet. Nice hotel.
Disliked: Nothing

Superb

Liked: Great place to stay when the next morning you are riding the train to Seward. It’s within walking distance.

Good