Comfort Inn San Marcos

It's was a good location...

Liked: Like the customer service. Very polite people.breakfast was delicious.
Disliked: The laundry room was not available. Washers where not working and also the ice maker was not working. Gym was out of order as well.

Good location but room was...

Liked: Location
Disliked: Cleanliness. The floor was sticky the bathroom didn’t look like it was cleaned & the chairs stunk & so did the room

Good value, easy to get...

Liked: Rooms were spacious, easy access from highway beds comfortable.
Disliked: Hotel is showing signs of aging. Carpet peeling up, paint cracking. Pool was freezing

Good facilities good hotel

Liked: Everything was mostly good. I had a leaking toilet that they quickly fixed, the only thing not great was the room never got maid service the whole trip. It wasn’t a deal breaker, no big deal making up bed. But did have to go to front desk and ask for toilet paper twice. I didn’t make the room a mess so like I said not a deal breaker. Other than that everything was good.

Good

Was a good place to...

Liked: Breakfast was good. Room could have been cleaned better
Disliked: The sheets were dirty

It was ok for a...

Liked: The beds were not comfortable.. they squeaked and the pillows were a joke

Worst experience

Liked: Unfortunately, this was my worst experience at the Comfort Inn. I understand that this is not a 5* hotel, but it is not $50 per night! Everything is very dirty and dusty, especially in the rooms. I was very surprised, do you even clean the rooms? The walls are terribly dirty, the curtains are also in some kind of dirt, the carpet is in crumbs, dust on all surfaces. And all this in general could be overlooked, but in the toilet there was a dead cockroach right away. Unfortunately, it is extremely unpleasant for me and my children to be in such conditions. I went downstairs and asked to change the room. I will note right away that the girl at the reception was attentive and offered another room. Imagine my surprise when the next room turned out to be just as dirty, there were remains of glue/plasticine/or something dried on the carpet?!? I don’t know what it was. I suggested that the receptionist look at it herself, she offered a third option. It wasn't that different from the others, but we decided to stay there because it was clear it couldn't get any better. The next evening I found two huge cockroaches running around in the shower. After that my child refused to wash himself and was generally worried that someone would crawl on him at night. I'll emphasize again that I understand that this is a cheap hotel, BUT they still need to clean and do pest control. I will never come back here again.

Exceptional

Liked: Clean room
Disliked: Broken toilet paper dispenser.