Comfort Inn North/Polaris, Columbus

Great staff; close to venue and good breakfast.

Liked: Friendly staff.

Excellent

Liked: Good customer service, breakfast, and accommodations.
Disliked: Not enough parking spaces.

Exceptional

Great 2 night stay! Would...

Liked: The room had everything we needed, refrigerator, microwave, coffee maker, and hair dryer. Bed was comfortable and the breakfast was good with many items to choose from. The staff was very friendly.
Disliked: The only minor complaint is that the pillows were small and not Queen or king sized.

Very good

Liked: Decent location
Disliked: Rooms are small. Dining area is small. The pool is tiny.

Very nice accommodations

Liked: The location was good. The room was very nice and clean, the bed was very comfortable, the pool was great.
Disliked: No signal on the television.

Exceptional

The Comfort Inn was clean...

Liked: The room, the halls and the breakfast area were all very clean. The room temp was easy to regulate with the thermostat. The bed was very comfortable. We had privacy for our 3 day stay! Also, the staff was very friendly!
Disliked: Not a thing!

Pleasant

Room was not cleaned (housekeeping...

Liked: The location was great.
Disliked: when we arrived our room hadn?t been cleaned and there was no one to clean it. The front desk attendant offered to put clean sheets on the bed, but we declined since the entire room hadn?t been cleaned or sanitized. The attendant could not get ahold of the manager or housekeeping and no other rooms were available, so I had to find another hotel. They did nothing to help.

Bad

Liked: The breakfast was nice and location worked well for us.
Disliked: Everything else was terrible. Luckily we had ajoining rooms because one room the shower didn?t work. The other room the bed was so broken my sons had to sleep on the floor. Our ice bucket had mold and the refrigerator had old food in it. The toilet seat looked like it was garbage picked or ran along a cement wall it actually was uncomfortable to sit on. It was obvious the floor was under construction as there was insulation covering the floors up and down the hall. The steps going downstairs looked as if they had not been vacuumed in months. I?m extremely disappointed as we switched our hotel specifically to the Polaris area hoping to stay in a nicer hotel. Also the key cards didn?t work to get in the pool and had to be changed twice to get in our rooms because they wouldn?t work. I would like to be contacted by management to discuss this situation