Comfort Inn Laval Guest Reviews
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|7.5 miles from Laval centre|
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Merrilee Sun, 17 July 2022
This is just a 1...
Liked: Close to freeway easy to find.
Disliked: Looks old and run down.
Wayne Sat, 16 July 2022
Maria Tue, 28 June 2022
Liked: Breakfast was better than expected. Bed was comfortable
Disliked: Booking.com website said 5.6 miles from airport but it was so much more.
Alexandre Mon, 27 June 2022
Manager doesn't care about clients
Disliked: Staff didn't try to accommodate us when they purposely gave us a downgrade. They kept saying it was our fault/booking's even though it clearly was their fault. There was a party at the hotel and they probably overbooked and gave us a room with one less bed than what we paid for. We had to get a 2nd room at another hotel for the rest of our group, which was extremely expensive since it was the only room we could find on the night of.We spoke with the manager/owner and he never agreed to give us a partial refund. He kept saying that it wasn't his place to do so, even though the mistake was clearly their fault. They had the reservation details for everything from Booking (he confirmed it to us) but they couldn't explain why we still ended up with a downgrade.Will never go back to this hotel and it should be avoided
Guy Mon, 20 June 2022
Sophie Wed, 20 April 2022
Liked: Breakfast was given cold in a bagwe had toi est un pur rooms.
Disliked: The materest was hard and There was a lot of n'ose during the right.
Josee Sun, 3 April 2022
Rob Tue, 1 February 2022
Jasmine Mon, 3 January 2022
The room was simple and...
Liked: The choices for breakfast were good and the room was simple. The bed was comfortable and they allowed pets which was very convenient for us and our 30 pound dog. The location is right off the highway in Laval, so super easy to get downtown or anywhere else you want to go.
Disliked: There are security guards on every corner of every floor, who chat with each other all night. You can clearly hear them talking all night and it kept us up. There was a live cockroach in our room. On the last night of our stay, a staff member moved us to a room nearby because our toilet was clogged and they couldn't find the one plunger in the whole hotel to fix it. Early that next morning, a staff member used their key to enter our room while we were still sleeping. Since we had our dog with us, this was a very disrupting event. When checking out, I mentioned the noise and the staff member entering our room to the woman named Khamkong at the front desk. She said she wanted to give me a lower rate for the room but she didn't know how to do it on the computer. She told me to call the manager Fatima later that day, who she said would help complete the discount. I called that day, and the day after, and left a message with no response. I still have not heard back. I will not be returning here.
Anonymous Sun, 19 December 2021