Name: Comfort Inn Kennewick Richland
Address: 7801 W. Quinault Avenue, Kennewick, WA
Telephone: (888) 420-1645
Rating: 4

Comfort Inn Kennewick Richland Guest Reviews

Overall Average Score:

Very Good (4 out of 5)

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Good

Liked: Breakfast was okay not great but okay.
Disliked: Bathroom needs remodeling since the counter tops were so low that it felt like they were built at 10-12 year old's height.

Passable

Liked: The rooms were clean
Disliked: The pool didn't look clean. And the breakfast wasn't that good

Exceptional

Booked again

Liked: Location
Disliked: The dining area

Pleasant

Liked: Staff members were great. Anything I asked for, I received promptly
Disliked: Breakfast closed too soon

Quiet and good location but...

Liked: Location convenient and easy to get to and leave from
Disliked: Beds extremely uncomfortable pillows need to be replaced all the stuffing in them is balled up the coffee was always full and hot but tasted terrible. Fridge in room was broken and didn’t keep my stuff cold and staff didn’t make an attempt to look at or try to fix it

Exceptional

Fantastic

Liked: Clean and close to everything
Disliked: Breakfast was not as warm as it could of been but was ok

Disappointing!!!

Liked: Breakfast was minimal. Waffle batter not available when I dined. Milk was questionable as to freshness. Eggs were rubbery and butter looked old and was so hard it destroyed my toast. I would have microwaved it, but it had foil tops.
Disliked: Staff was always missing from the front desk. Had to seek them out when I could find them. Facility was run down. Furniture was worn down. Needs a face lift. Lots of noise from rooms on the same floor and above. No vending machines for sodas or snacks. HVAC was noisy and there was a low frequency hum all night long that I couldn't locate. I have stayed at Comfort Inns before, and they were nice. Here I felt like I was in a Motel 6. Definitely not worth the $155 I paid.