Corrective action necessary

Liked: Beautiful view from pool, good hot breakfast clean room location morning manager and cleaning staff.
Disliked: We had an unfortunate encounter w one of the breakfast staff addressing my son, who is 8 yrs old instead myself or my wife. It was regarding us eating outside by the pool, where there were tables and chairs. Our daughter has 2 titanium rods her 6 yr old spine. She gets cold easily and the lounge was exceptionally cold that morning. As I was walking outside, my son waa rt behind me and the older lady asked my son, "where are you going, you cannot eat outside!" We kept walking and as we sat down, my wife and I confirmed what I thought she said w our son. I don't feel she should be addressing children when the parents are rt by them. It was rude and inappropriate. My wife went to the manager and said we can eat wherever we want, apologized, and said she would speak to the staff member. We thought ok, no problem, it's all over. The breakfast staff woman came outside, interrupted our breakfast and asked us, "what was the problem?" My wife was infuriated as she went on to accuse our son of basically lying when we both heard what she asked our son. I don't expect her to be fired, we're not asking for her to be fired, but we do expect proper, standard courtesy to be followed. The morning manager on Monday July 16th was a true professional, butvi understand no one can control the actions of another. We would like to be reimbursed for the full cost of our room including taxes and or fees. Daniel and Sara Parish 3445 Grayling Place Toledo Ohio 43623419-936-0319

Liked: Clean, remodeled
Disliked: TV had no signal. They called the room at 10:30. Some staff not friendly.

Liked: Centrally located for the event that we attended.
Disliked: The room did not have a micro or fridge in it.

Liked: Location and the size of the room.
Disliked: None

Liked: Location

Exceptional

Exceptional

Liked: Friendliness of the staff. Cleanliness of all facilities and areas. Size of room and set up. Location.

Nice,clean, family friendly hotel

Liked: Great breakfast options and comfortable pillows....pool was clean and pleasant. Room was clean and comfortable.
Disliked: Would have liked a fridge in the room, and longer pool hours.

Passable

Liked: Convenient and affordable on a short notice reservation.
Disliked: Breakfast could have been better. Office style chair in our room was broken. No USB charging ports like other hotel chains.