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AustraliaComfort Inn Grand Rapids Airport Guest Reviews
Overall Average Score:
Good (3.65 out of 5)
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| 11.3 miles from GRAND RAPIDS centre |
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Jacky, Galloway, visiting Orbit Room Grand Rapids Sun, 10 April 2016
Great breakfast. Staff very helpful. Beds were comfortable. Will stay there if I come back that way.
Liked: Spacious comfortable rooms.
Robert Sat, 27 May 2023
Exceptional
Yemane Tue, 23 May 2023
Unhappy and painful
Liked: 1. Elevator was broken and, 67 and 74 years old couple with joint pain had to take the stairs to get to the 3rd flood room 2. Our room was never cleaned nor trash can emptied. use the same towel for 5 days.3. Continental breakfast was ok but not very good. The lady who was at the breakfast though was very friendly.3. the room our brother stayed which is next to our room had a very strong smoke odor. good thing he stayed only 2 nights.4. we were not happy staying there.
Disliked: had we known that the elevator was bad, and no one cleans the room we would have stayed with our family in Grand Rapids. We thought about that the next day but we were told that we won't get refunded since we booked for 4 nights.
White Mon, 8 May 2023
Very good
Liked: 2 bathrooms in the King Suite. Very convenient!
Disliked: Toilet and bathroom counter was kiddie size!
Doreen Mon, 8 May 2023
Very good
James Mon, 8 May 2023
Very good
Disliked: The elevator was broken and our room was on fire third floor. made it very difficult to get our baggage into the room. the hotel manager was willing to give us a discount but couldn’t since we booked through you
Jim Fri, 5 May 2023
Good
Rakan Fri, 5 May 2023
Superb
Glynnis Wed, 3 May 2023
Poor
Liked: the location was great for what we needed
Disliked: the elevator was not working. the staff wasn’t friendly. it was not clean. our room had pet and human hair
Elaine Mon, 1 May 2023
it was adequate.
Liked: it was convenient
Disliked: the elevator did not work and we were on the 3rd floor down the very end of the building. (continental breakfast not well stocked)
Nicole Mon, 1 May 2023
Poor
Disliked: when we arrived at the hotel at 3:30 the hotel staff had to check to see if our room was ready. We were coming from South Carolina, so to here that our room may not be ready was a surprise. When the front staff came back to the computer she had to go through the computer and find a room for us. When we came back in with our luggage we found the elevator was out of commission, so we had to use the stairs. The hallways had a weird smell, along with the room, we found broken glass under the bed. Breakfast was cooked in the microwave and coffee was from one of those push button machines that you find in a gas station.
