Comfort Inn Grand Rapids Airport

Great breakfast. Staff very helpful. Beds were comfortable. Will stay there if I come back that way.

Liked: Spacious comfortable rooms.

Disappointing

Liked: The bed was comfortable!
Disliked: Toilet was hard to flush. There was no one to check us in for 15 minutes when we arrived. The front desk clerk had left the hotel to shuttle a guest to the airport. So shocking!!

Pleasant

Not good. I did not...

Liked: The location of the property was great. Some things looked tired in the room. I wish you had sent me this review like right after my stay and not a month and a half after my stay so I could’ve told you specifically what was wrong.
Disliked: There were noisy guests running up and down the hall at 1 AM and when I tried to call the front desk, no one would answer the phone. I was finally able to get a hold of somebody after being woke up for the third time at 2:30 in the morning to complain about the noise. The noise continued until about 4:30 in the morning when I called again. When I said something at the front desk when I was checking out, the guest service representative said they would check videos to see who was causing all the noise. But did not offer any sort of compensation or anything for the disturbance that happened. Reason I was calling at 1 AM was because someone had actually tried to enter my room or slammed into my room the door and woke me up. I sleep very deep and for me to get woke up. It was a hard hit on the door. And then the constant running up and down the hallway and them smacking doors and walls was ridiculous.

Sleepless night on a broken...

Liked: The bed was broken and overall dingy place.
Disliked: Broken bed leg made it uncomfortable and

Superb

Liked: Clean, pleasant employees

Was ok but will probably...

Liked: Fairly quiet area
Disliked: Extremely loud door slamming and loud plumbing in rooms around mine. And pretty sure I was charged for the stay twice. Once from booking.com and from the hotel

Too expensive

Liked: Breakfast
Disliked: Location and way too pricey

Very good

Horrible

Liked: Nothing
Disliked: That they charged my debit card 3x but mistake I guess. So it cost me $660 for a nasty hotel room and now I have to call my bank and wait probably 7 business days to get my money back. I just really wonder how many people they do that to thinking they don't pay attention. Smh