Comfort Inn Downtown - University Area Guest Reviews
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Write a review
Kristine R, Mount Clemens, visiting Bell's Eccentric Cafe Mon, 24 April 2023
No coffee in the morning. People hanging out that look like they were living there at the hotel. When I checked in a woman was complaining because she was being kicked out. Had to street park after the concert, not enough spaces.
Liked: Nice beds.
Disliked: Kind of sketchy atmosphere.
Mackenzie, Hillsdale, visiting State Theatre Kalamazoo
Everyone was very nice. The hotel was clean and the hot tub was fun!
Anonymous Sat, 28 June 2025
I would never, ever select...
Liked: The breakfast was terrible. The location was terrible. The hotel was dirty. Extremely dirty.The outside of the hotel was terrible. Weeds, dirt, etc. Unkept parking lot.
Disliked: Hotel was not clean. Bedding was unsatisfactory - most likely, reused bedding.The outside landscape could’ve been better and was totally neglected. Doors were missing in the hotel room. Television did not work. Ironing board was filthy. Tub was filthy. The lobby was unsatisfactory. Very dirty. Rear door of the lobby was being propped open by a rock-unsafe. Men were congregating outside of the rear lobby door. Just a terrible , unsafe environment. The hotel needs to be torn down and relocated to a safer, more secure location.
Courtney Sat, 28 June 2025
Look forward to visiting again...
Liked: My service dog Brady and I had a wonderful stay at this hotel. We were warmly greeted and our check-in was as seamless as could be. Everyone we interacted with at the hotel from that point forward was terrific Our room was exactly as it appeared on Booking.com. We visited during a heat wave so AC was super important - and ours worked flawlessly! Our room was clean, had lots of drawer space and the fridge and microwave worked like a charm. Both the hot water in the shower and water pressure were abundant. Our other absolute must-have is a working ice machine - and this hotel delivered! We also found the grounds safe at night for walking - which is important when you have a 100+ lb dog! We will definitely stay here again - Until next time! Thanks again!
Disliked: N/A
Linda Thu, 26 June 2025
Don't plan on watching TV.
Liked: We liked the hotel itself and the staff was friendly.
Disliked: Our TV remote didn't work. The desk clerk said to stand right in front of the TV to turn it on, which worked but I couldn't change the channel or turn up the volume. Then when I wanted to turn it off again I had to stand right in front of the TV and turn it off. Crappy TV and remote.
Sheri Wed, 25 June 2025
Very good
Liked: Friendly staff
Disliked: Location
Riaz Mon, 16 June 2025
Superb
Liked: The Staff was good and helping.
Disliked: I didn't like their 3pm check in and 11am checkout policy.
Christopher Sat, 7 June 2025
Pleasant
Neetika Fri, 30 May 2025
Exceptional
Drain Wed, 7 May 2025
Superb
Jennifer Thu, 1 May 2025
Very good
Liked: It's close to the university. We were there for graduation.
Disliked: The driveway is at an intersection so it's sometimes difficult to get out. Luckily there's a driveway to the back! Use the driveway in the back. Our room had a dresser drawer that didn't stay closed. It leans to the front, so the drawer doesn't stay closed.
Abby Sun, 27 April 2025
Very disappointed.
Disliked: Not a clean facility, hotel need major upgrades. Closet door was broken, smoke alarm no cover, more like it possibly didn’t work. Soiled bedding, the comforter. No smart television.