Had a very pleasureable experience here. Staff was knowledgeable and friendly. I was attending an event at The Grove and the hotel is just down the street from the venue. I plan on staying here again.

Liked: Friendly Staff, Clean comfortable rooms, peaceful & relaxing.
Disliked: Hallways too Warm.

Extra Parking Fee

Liked: The room was great.
Disliked: My wife and I were moving my son down to Anaheim from the Clovis, Central Valley. I rented a U-haul trailer and had my pickup to move all of his stuff. We did not check in to the hotel until 10:15 pm and left at 7:00 am the next morning. When I arrived the front desk clerk I formed me that there would be an additional $25 fee because they only provide 1 parking stall per room for free. The hotel was not booked up by any means, it was a Monday night. I counted 27 open parking stalls after the 3 I took for my truck and trailer. Plus, for whatever reason, they were not even using more than half of their parking lot, which must of had at least 50 more stalls EMPTY. They had it blocked off with orange traffic cones. I actually had to move 2 cones so I could drive in and turn my truck and trailer around. So I ask the clerk, since it is 10:15 pm and you are obviously not booked and their are plenty of open stalls, can you waive the $25 fee. She said, sorry I can?t, it is company policy. She also added that I would normally be charged $150, so she was giving me a break. Well, I had never stayed at a Comfort Inn before, the room was very nice, clean and spacious. Unfortunately because of this experience that have lost a potential life long customer, all for $25, which I am sure would not have bankrupt the hotel chain.

Good

Liked: The only thing was they didn?t stock the snacks until the day I was checking out. The room was clean but they didn?t pick up the room until I talked to the front desk. Even though I put out the sign.

Good

Probably the worst hotel stay...

Liked: The room was clean, the tv was huge, love the on demand feature. It looked exactly the pictures.
Disliked: The staff was unpleasant. The power in the whole room went off randomly. Had to call maintenance. They were fairly quick about it. In the room next to the bed, theres a wall that separates the bathroom from the room, the floor was soaked. There was clearly some kind of leak somewhere. You could feel the floor in the room soaking wet and make a squishy sound. I tried to call the front desk, they couldn't come in the room cause of the covid virus, but what bothered me is she asked if i ran the water i said only when i showered and she replies with ?i dont see how that is possible that it?s soaked if you didn?t run the water?. So i had to deal with a wet soaking floor the last day of check out. Wasn't happy about that.

Exceptional

Liked: Very clean short walk to disneyland, unfortunately we went the day disneyland closed so only got to go for one day meaning we had to check out early and get an earlier flight back given current circumstances the staff could not have been nicer about it we had planned to stay for 8 nights only stayed for 3 and only charged for 3 very impressed look forward to hopfully coming back once this is all over
Disliked: Nothing

Exelent

Liked: Nice parking lot and excellent customer service
Disliked: Everything was great

Exceptional

Liked: Friendly - honest staff. Clean comfortable rooms, great swimming/jacuzzi, wonderful breakfast.
Disliked: Nothing

Exceptional

Liked: Accessibility, and location. Very nice.
Disliked: N/A

Comfy but noisy

Liked: The beds were very comfy and the staff were very helpful
Disliked: Our room was very noisy from the traffic