COGIE HOUSE

Very good and convenient for the need to get to a music venue which was close by. Good service by staff at Cogie House and would book their again.

Liked: Very comfortable bed; good facilities.
Disliked: No real bad points.

Bad

Liked: Called so may times but no one answer the phone!
Disliked: We couldn’t get in And we had to stay somewhere else!!

Avoid at all costs

Liked: The location is good for a walk to the stadium
Disliked: The property is disgustingly filthy. The bed I was sleeping on had previously fallen through and there has been some attempt to fix this. However, placing cut up pieces of wood didn’t quite work. The shared bathroom had a broken shower head and the tap didn’t work properly. The whole place is not even worth a 1 star rating. Very disappointing. Towels has holes in and the garden view is a joke

Exceptional

Disappointing

Liked: The tv was really nice and the place was clean
Disliked: The local street was very busy, and people in area was loud most of the night

We refused to stay

Disliked: The pictures that you posted online looked like a proper hotel, not a fantastic hotel but still a hotel. The pictures that were sent from the so called 'hotel' YOU CLAIMED TO BE, were of somebodies back room in a regular house. I am not taking my family to stay at someones house. We had to book another hotel as we refused to stay there and apparently the cancellation fee was the whole £200 that I paid. I'm furious and will be taking this matter further to retailADR and then trading standards.

Exceptional

Good

Extremely disappointing

Liked: Good location for access to Tottenham Stadium
Disliked: A number of the facilities listed on Booking.com are untrue and not available at the property, the code lock on the front door is almost impossible to get through someone had to open it from the inside, the lock on our bedroom door was unsecure and the door was again very difficult to open but then could not be locked. At time of booking it didn't specifically state shared Bathroom however these are shared, there was no soap provided in the toilet or shower, only one set of towels for 2 guests. It stated Breakfast in the room not sure what this means unless only a kettle there were no other breakfast facilities in the room, there were cannabis leaf stickers on the mirror, the whole house had a strong unpleasant smell. I messaged the property about all of the above and they only responded about the lock and said they'd send someone over an hour past and still no one came. It was unsafe, unsecure and we didn't know we'd get back in if we left so we had no choice but make a reservation somewhere else so we could begin to enjoy the weekend we had planned.

Ruined a day I was...

Liked: Nothing
Disliked: I was travelling to see a concert at Tottenham Stadium. Message them 30min before check in as they asked me. They told me that they called me in the morning, they didn't, that I said I'm not coming, but I was coming and traveled since morning on the train to get to London. After that they said they will look to relocate me, and didn't give me the relocation place address for half an hour from the initial message. Then due to the circumstances I had to roll with it, but it completely destroyed my day, as it was further away from the city, and the only reason I took the initial place was the convenience of it being 15 min from Tottenham Stadium. So I had to take a taxi to the place to drop my stuff and then rush to get to the stadium for the start of the concert, with the original place I would have time to refresh myself before the start. And after the concert I had to travel for over an hour at night jam packed with people coming from the concert. I asked for any goodwill to patch up the bad experience, the only two things they said they can do is knock off 50 quid from staying one more day, no chance I'm staying any more, and that I can check out 2 hours later, not very helpful as I have to get out earlier because the place is further away.