Coco Plum Inn

I was very comfortable and...

Liked: Beautiful, well kept
Disliked: Loved it all

4th of July weekend

Liked: Great breakfast each day
Disliked: Stairs to second floor

Fantastic location

Liked: Great location
Disliked: Nothing

Bad

Liked: I recently stayed at CocoPlum Inn to celebrate my birthday and was genuinely looking forward to a relaxing stay. While the property is charming and the chef was absolutely wonderful (his kindness and attentiveness stood out) my experience was completely overshadowed by an extremely disrespectful and unprofessional encounter with a staff member on the day of checkout.
Disliked: My friend and I were simply snapping a quick photo outside our room around 11:11 AM (checkout is at 11) with all of our belongings packed and ready to leave. We had already told a housekeeper nearby that we were happy to vacate if needed, and he acknowledged us and continued about his work. Moments later, a woman I hadn’t seen before yelled up to us from the ground level: “Girls, it’s time to check out.” We politely responded that we were just finishing up, but she continued in a condescending tone, questioning if we “really” had our things packed.We went downstairs to speak with her in person to clarify if there was an issue and were met with even more hostility. When I mentioned I had stayed at this hotel in the past with my mother and had a completely different, more positive experience, she looked at me and flat-out questioned my honesty. She demanded to know what year I stayed and then told me she had worked there since 2019 so she “would’ve known” if I had ever been a guest. It was incredibly unprofessional and honestly very weird. There was no reason to interrogate me or act as if I was making it up. It felt accusatory, unnecessary, and completely out of line for someone in a hospitality role.When we said the room key was left in the room, she snapped, “I need the key now. Go get it.” I’ve never been spoken to like that by hotel staff, especially over something as minor as being ten minutes past checkout. If she had approached us calmly or respectfully, none of this would have escalated. Instead, I was treated like a problem for simply trying to enjoy the last few minutes of my birthday stay.I left this hotel in tears. That should never happen after what was meant to be a celebratory getaway. I paid good money to stay here and was polite and respectful to everyone I interacted with. Sadly, this one staff member’s unnecessary aggression and dismissive behavior completely ruined what was otherwise a lovely trip.

Comfortable, relaxing, and friendly vibe!

Liked: Clean and lovely rooms! Very nice pool, and super close to the all the sights. Also, very nice complimentary breakfast included.
Disliked: No onsite parking lot. Need to pay $20 daily rate at paid parking lot across the street.

Very good

Exceptional

Exceptional

Superb

Liked: Location and the rooms
Disliked: Breakfast selections