Cobblestone Hotel & Suites Hartford

Superb

Liked: My suite was nice, clean, well equipped and located next to the stairs which I appreciated. The breakfast was good with a nice selection of food. I enjoyed the 24 hour access to coffee. We were back home in Hartford for my brother's memorial which we were responsible for. The hotel was located less than five miles from the venue which was fantastic. After the memorial, several other family members came back to the Cobblestone and we were able to have a great time visiting in the nice lobby in very comfortable upholstered chairs. We picked up a pizza and had supper there and left the area as clean as we found it.
Disliked: I booked four nights in a suite and one night for my son and family. They decided to stay another night and hoped to get into the same suite for both nights. My son called the Cobblestone re this. When I checked in, the clerk told me they would put his family in a suite above me for two nights. The day they were due to check in and were traveling to WI, I wanted to verify their reservation for which I had a confirmation number for one night. I was told by a different clerk that they overbooked suites and they were not going to honor my reservation for the one night. They put their family in a King room with no sofa sleeper. Well my booking.com reservation indicated my twelve year old granddaughter will be along. I was NOT happy. Fortunately as the kids were in transit, they were able to put them in a double queen for two nights. Why was my reservation not honored? Why was someone else given priority? There was no explanation given. Given the circumstances, I was shocked at how much they charged for two nights under these circumstances out of our control. This experience has eroded my faith in the booking.com reservation system. Lodging is key to travel. How terrible to travel not knowing if what you booked may not be available when you arrive.

Great experience with a reservation...

Liked: I thought the facility was very very nice. My suite was clean, well equipped, the bed extremely comfortable with a great selection of pillows. I loved the historical photos displayed in my suite, two of which had direct connections to two of my great grandparents. I loved having 24 hr access to coffee and the breakfast was very good with a nice selection of food. I traveled back home for our brother’s memorial and was so happy to be able to stay within five miles of the memorial venue as we were responsible for setting up the hall for the celebration of life. After his celebration, some family members were able to visit a couple hours in the very nice lobby which was great.
Disliked: I booked a second suite for my son and family which was not honored when I inquired with the front desk despite having a confirmation number. Apparently suites were overbooked. This did NOT make me happy. We both were traveling home from Indiana for my brother’s memorial! Why was my particular reservation not honored in lieu of someone else getting a suite? This was not explained to me. Fortunately, they were able to put them in a double queen close to my suite. To be fair, I booked for one night and they stayed for two. They were able to stay in the same room for both nights. Their room was very nice. However, this has eroded my trust in the whole process of reserving a room through booking.com. As you know, lodging is key to any travel plan. If I book, travel and arrive at a venue only to be told the room I booked is not available, this is a terrible scenario. I was also not happy that there was not a greater discount applied to one night for the alternate double queen under the circumstances totally out of our control.The other issue I had was parking. Having grown up in the area, I know how incredibly popular the neighboring Mineshaft restaurant/pub is on weekends. The large adjoining parking lot was essentially full Friday and Saturday nights with Mineshaft customers parking in hotel spaces right next to the west side of the building. So when I left, I had a terrible time finding any parking! Perhaps they could put out some signage in that west lot close to the hotel reserving a certain number of spaces just for hotel guests on weekends. The parking on the north side of the hotel is on a hill which makes it quite challenging for older guests such as myself ( 67 years young ). It is extremely difficult for us older folks to offload luggage,etc if forced to park at the bottom of the hill, especially with a cart. I had to park at the bottom of the hill a couple times. I also know that Mother Nature created the hill, but just wanted to mention this.

Exceptional

Very good

Very good

Best hotel in town

Liked: Cleanliness was great!Desk help was MUCH better this time!!
Disliked: Noise from traffic from highway. I need to remember to request to be on the parking lot side.Breakfast on Thursday was well supplied.Friday was OK but Saturday was not great: no milk, no hard boiled eggs, no person around to ask.

Very enjoyable stay

Liked: Room, location and staff were excellent Food in restaurant was lovely
Disliked: Tv sometimes didn’t work Room was expensive when taxes were added onRestaurant wasn’t open for 3 of our 8 nights

Very good

Liked: Convenient, good breakfast, clean!!
Disliked: Bad front service desk help!!

Exceptional