Coastal Hotel & Suites Virginia Beach - Oceanfront

Exceptional

Perfect location, great amenities, exceptionally...

Liked: This was our 3rd year staying here. We will keep coming because the breakfast is great- daily new options & they are always amazing, the staff in the breakfast area are always so friendly & welcoming. There is an older lady that works in the breakfast area (I always try to remember her name but I never can) that has remembered us each year after our first year. The pool & fitness area are always clean & you need a key card to get in to both area- as well as from the parking structure to the hotel itself. They take safety seriously and I really appreciate that as a mom. I can't say much about the fitness area as we didn't use it much, but the pool is always clean & the tables with chairs & the lounge chairs are always great after a long day on the beach. The hotel is in the perfect spot- amazing views of the beach, right on the boardwalk, & endless shopping & restaurant options within walking distance. We come from WI & they are always accommodating for check in & it takes less than 2 minutes to complete check in. Definitely recommend this hotel & the kids always love coming here!
Disliked: The only thing I am not a fan of is the entrance to the parking structure. It is steep so my husband & kids will take the car up & I will take the elevator inside the hotel. I tell them our room number so they know what floor to park on and I meet them at the door of the parking structure.

Poor

Liked: The location was great and easy access to a lot of different places.
Disliked: I didn’t like one of the mangers from the night staff. She knock on me and my fiancée door 4:30 AM. She had the audacity. To say that we was making a lot of noise and that our tv was loud and that was absolutely a lie and to make things even more embarrassing, I told her that we had to get dress before I open the door and she replied that she had the master key and she was coming in . There wasn’t anyone but me and my fiancée in the room but she kept saying who all in here with a nasty , nasty, nasty, attitude. I was ready to leave and get my money back so I went downstairs and she was right there as soon as I got off the elevator and then she started telling me I couldn’t get my money back because I book with booking. Com like something was wrong with how I book my room. I paid about $1300 for 3 days and all I wanted to do was have a nice time which we did but that incident just putted a damper on my trip. My personal opinion that woman shouldn’t be allowed to work around people and definitely no manager any where . I talk to a nice lady on the morning shift and she said that she was going to relate my message to the big manager but I haven’t heard anything from no one yet. I just pray that this happens to anyone else it just cruel and rude and really upsetting.

Disappointing

Liked: below average

Superb

Exceptional

Liked: Staff, breakfast, location.
Disliked: We had no dislikes.

Exceptional

Superb

Liked: The rooms were very clean. The view was amazing. The bed was very comfortable. Continental breakfast was awesome and very selective. Overall, a wonderful stay.
Disliked: There were several gnats in the room. Just a bit of an annoyance.

Very good