While searching for wheelchair accessible hotels in Edmonton, we came across this hotel. The price was around the same as anywhere else, but since we have stayed at other Best Western Plus hotels and had a great experience, we thought this would be the same. Right after booking the hotel on this website we phoned the hotel directly to ensure we reserved a wheelchair accessible room. The staff assured us we had. The night before our arrival I called to confirm again, and was told the only wheelchair accessible room was no longer available as it required some repairs. They would cancel our reservation with no charge. This was unacceptable as the Garth Brook concerts were this weekend and hotel rooms were at a premium if you could find one. We ended up settling for a room in which we could not get a wheelchair into the bathroom. Added to that, the hotel is under renovations, the elevator is old, and to top it off, this Plus hotel no longer offers the free buffet breakfast to it's guests. Needless to say we will never stay at this hotel again, nor would we recommend it to anyone, but especially to anyone in a wheelchair.

Liked: The staff were helpful.
Disliked: The room; the hotel itself; the fact they lied about it being accessible.

Surprisingly good bang for your...

Liked: The overall atmosphere of a relaxed modernized hotel, had me surprised for the price we paid. arriving it was very noticeable that the place was suitably clean for our family and made us feel at home. The beds were very comfy & clean, and the bathtub/floors seemed as if they where polished. The room was very spacious you could almost bring your own furniture, but you definitely wouldn?t need to as they where fully furnished as is, with a pretty decent sized fridge, even a nice full sized couch in case you have visitors like we did. Even they complemented our room. For the price we paid I would probably be coming back the next time coming to the city with my family.
Disliked: The construction and roads around the area are a bit industrial not really the type of place to go for a walk

It was ok

Liked: Hotel was ok. Close to WEM. .
Disliked: We booked on booking.com and paid more than our friends who got bigger rooms. And hotel wouldn?t match price after I signed up for their rewards program.

Very good

Nothing fancy, great value with...

Great, we would come back

Liked: Geat food and service. Exceptional staff
Disliked: Another mirror at the desk for doing makeup and hair, when washroom facilities are being used. More counter space to lay your clothes on for next day wear.

Underwhelmed Coast hotels needs to...

Liked: . Room lay out for this trip was good. Queen with a couch and desk. But the layout would not work with my family
Disliked: As a coast member when booking through booking.com you are not eligible for coast points. All coast hotels do not offer the same services. Some offer complimentary coffee and breakfast this one does not. The room have been renovated at some point but just plain old worn.

Exceptional

Good

Liked: Friendly, courteous staff

Okay

Liked: The price and convenient location
Disliked: Found hair in my bed and the room was uncomfortably warm. Very loud neighbours for most of the night.