Great staff. Central location

Liked: Great staff - friendly & helpful Excellent breakfast
Disliked: Attention to detail - fridge had not been cleaned

Exceptional

Good

Disliked: The temperature in my room was very cold and uncomfortable.

Street noise and cold air...

Loved the waterfront

Exceptional

Okay

Liked: The pillows were very uncomfortable. And the coffee table in our room [410] needs to be changed, it had water marks that wouldn't come out and was very unsightly. Also the sink in the bathroom is cracked and should be changed, the overall room was clean. As a suggestion on how to improve the overall look of the room "Do not put those silly cushions on the bed resting on the customers pillows" those cushions are very dirty and not what your customers want on their pillows, instead put two more clean pillows 4 clean pillows will look a lot nicer than those dirty cushions.
Disliked: The parking is not safe for women at any time of the day or night. We were two women traveling alone [mother 76 and daughter 56] we were warned not leave anything in our car when we checked in, and when we got into the parking area I was shocked at the conditions that we had to walk with our luggage just to get into an elevator, very scary and upsetting.

Comfy stay in a fabulous...

Liked: The deluxe king room on the top floor had a marvellous view of the harbour, with a comfy chaise positioned perfectly for enjoying that view. The room was immaculate and very comfortable, and the staff were friendly, welcoming, and professional. The room service breakfast was delicious and served piping hot and right on time by a cheery person. I hosted my parents for a Christmas eve meal in the dining room of the hotel, and the food was delicious.
Disliked: Our server in the dining room was grumpy about working on the holiday, so that was unfortunate, but I did notice professional service at all the other tables, so I think the awful service that night was an anomaly.

Exceptional