Club Wyndham Shearwater

Good

Exceptional

Beautiful views with a large...

Liked: Excellent location with very large rooms, a full kitchen, and laundry facilities. The balcony included lounge chairs and a dining area overlooking the ocean with beautiful views. There was a small pool and jacuzzi also overlooking the ocean. Amazing sunrise views!
Disliked: This property does not have air conditioning, just box fans and ceiling fans. It did get warm in the rooms. One of the bedroom televisions was broken and unable to be repaired during our stay, but the living room television and master bedroom television worked after being reset by the facilities person. I also don't like that they try to talk you into attending a timeshare sales event. There is also no beach or shore access from this property.

Very good

Very good

Best room in Hawaii

Liked: Everything
Disliked: Nothing

Exceptional

It's far away from most...

Liked: The front desk staff was friendly.
Disliked: Upon checking in, they very quickly tell you there’s a $250 “hold" they put on your credit card in addition to your reservation costs. The front desk tells you the $250 will be released upon check out; however, 2 days later, it's still being charged. I don’t know what the $250 is for since they text you the night before you check out to tell you to empty the trash from the unit & run the dishwasher w/all your dishes. After returning home (2 days after checking out), I called & spoke w/Heather who first told me that I needed to call my bank if the $250 doesn’t return after 3 days. I asked her to check if the “hold” was removed & she said it wasn’t & I needed to speak w/a manager/Dale or Kate who would contact me about the $250 still showing as a “hold. I texted #201-676-9704 to reiterate my conversation w/Heather & Heather responded! Over 5 hours later, Heather called me back &said Dale wasn’t coming in & the $250 would automatically be removed from the “hold” & suggested I call my bank if the $250 wasn’t returned on the 3rd day after check out—it’s the fault of my bank.The manager/Kate never called back, but finally texted after Heather called back. Kate texted that there is no option for them to manually release the $250, but that it’d would automatically release after 72 hours. Michaela then called about the $250, but I said Heather already called back & Kate texted. There may be fraudulent practice & a need to call BBB.???When checking out, the cleaning persons were on the ground floor. We had not even checked out (via text), when they were looking up at our unit on the top floor. We had not even exited (checked out of) the room, when the cleaning person was entering the unit. We had an hour left to check out. We have NEVER had this happen to us. It's very rude. Also, there was a huge piece of trash (e.g., like a recyclable grocery bag) outside of our balcony on the grass area.

Loved the ocean views and...

Liked: The ocean views, very spacious and well equipped.
Disliked: Wifi was a bit annoying to connect - definitely not seamless- had to call a number to talk to the wifi expert and at the front desk I heard many people having issues figuring out how to connect. Checking in at a different location could be a problem- luckily I read reviews so I knew what to do but the checkin info they send with your reservation should tell you in BOLD PRINT at the beginning that checkin is down the road.