Club Wyndham Ka Eo Kai

Large convenient place with a...

Liked: Large unit plenty of room for our group of 6. Great location. The chickens are cute and fun.
Disliked: Had some issues with our room and were offered a different room which was an undertaking late at night with six people. Feel like this could have been avoided with an inspection of our room before we stayed. Also power went out a few different times (it definitely was not the resorts fault).

Exceptional

Beautiful suite. Excellent base for...

Liked: Beautiful suite with fully appointed kitchen and comfortable beds. Facility included outdoor pools and a large gym. Excellent base for hiking near-by Kalalau Trail. FYI, Global Scheduling (?) parent company texted us on arrival that they were not able to accomodate our original stay at the Club Wyndham Ka Eo Kai and rescheduled us into the Club Wyndham Bally Hai, which is located across the street. I was very pleased with how this was handled, with excellent communication via text & phone. In fact, I think we ended up with an up-grade!
Disliked: Nothing, really. Our stay was very pleasant

The property is nice, the...

Liked: The property is very nice
Disliked: BIG ISSUE with the concierge department:There should have provided a "Welcome package" upon arrival, they did only gave it to us on the last day of our stay so there was a lot of information we missed. The lady at the concierge explained me (during our last day) that if I assist to a meeting with the management in order to get a membership with Wyndham I would qualify for some benefits in the future. I asked what was needed from me in order to do it and she said only my ID, then I advised I would like to participate and become a member. I explained this to my family and that I won't go to our plans of that day because of the meeting and they left without me, when I arrived at the meeting the Manager told me I am not able to join because my fiancee is not there (?) I asked what is the issue, if I am single I can participate but since my fiancee is not there with me I cannot?? They said is "company policy" and only apologize and suggested to reschedule, again, we were on our last day. I lost the possibility of becoming a member and I lost a full day of plans with my family because they were already gone.Terrible customer service. It is a shame because the property is very nice.

Exceptional

Quiet, tranquil place with a...

Liked: I loved the style of suite. Large, spacious with a big tub to use after a rainy day. The grounds, pool and tennis court were emaculate.
Disliked: Its location was quiet and better for couples without kids. It was a drive to go anywhere for a drink or food which at times can be challenging with young kids.

Good

Good

Liked: We had a 1bdrm apartment and the room was huge! There was plenty of room to spread out, the kitchen was well equipped, it was really convenient having laundry at the end of our trip. The location was convenient to Hanalei and housekeeping was responsive to our requests.
Disliked: The complex as a whole is a little tired-looking and not well maintained. As an example: we used the vacuum cleaner provided to clean out the dryer lint catch so our clothes would actually dry. Guests should not need to perform routine maintenance on the rooms in order for them to be usable. The other negative is that there was no AC, and while the louvred windows and screens were adequate for allowing the trade winds to keep the room cool during the day, when we closed them at night (for privacy, security, and quiet) the bedroom was on the hot side.

Very good