Club Wyndham Ka Eo Kai

Don’t trust these people.

Liked: We rented at Ka Eo Kai, months before our arrival date. However, when we got tgere, we were told that the units were overbooked and we were going to be switched were switched to another complex. The staff smiled at us and assured us it would be an “upgrade.” It was a DOWNGRADE. We did not like the Shearwater. I did not like finding roaches in the kitchen, louvered doors that stuck, the very small pool, (especially compared to the pics of the Ka Eo Kai) and Wi-Fi and phone service in the unit were non-existent. We had to go to the clubhouse to get cell service. However, The clubhouse didn’t open at 8 am as posted on the door, and it was not open on Sunday at all. No notice of that anywhere.). When we had to call a tow truck to pick up the rental car they needed an address. There was no address on the clubhouse or the buildings. I will NEVER book another Wyndham property!
Disliked: We did NOT want to be switched. Had we known you were overbooked when or within a month of booking, we would have cancelled and found another place to stay. We did NOT appreciate getting shoved into the Shearwater. That was a very BAD management practice. To be told we were getting an upgrade that turned out to be a “downgrade” was deceitful. You all had plenty of time to notify us of the change and allow us to make a decision if we wanted to stay at tge Shearwater. We did not like the roaches in the kitchen, the small pool, the doors that stuck, the noise of neighbors around and above us (poor insulation) the older buildings that had not been cared for well, the poor parking, the lack of an address posted on the clubhouse or the buildings, the inability of staff to open and close the clubhouse according to the sign on the door.

Exceptional

Nice stay, lovely location

Liked: Nice check in and customer service.

Large convenient place with a...

Liked: Large unit plenty of room for our group of 6. Great location. The chickens are cute and fun.
Disliked: Had some issues with our room and were offered a different room which was an undertaking late at night with six people. Feel like this could have been avoided with an inspection of our room before we stayed. Also power went out a few different times (it definitely was not the resorts fault).

Exceptional

Beautiful suite. Excellent base for...

Liked: Beautiful suite with fully appointed kitchen and comfortable beds. Facility included outdoor pools and a large gym. Excellent base for hiking near-by Kalalau Trail. FYI, Global Scheduling (?) parent company texted us on arrival that they were not able to accomodate our original stay at the Club Wyndham Ka Eo Kai and rescheduled us into the Club Wyndham Bally Hai, which is located across the street. I was very pleased with how this was handled, with excellent communication via text & phone. In fact, I think we ended up with an up-grade!
Disliked: Nothing, really. Our stay was very pleasant

The property is nice, the...

Liked: The property is very nice
Disliked: BIG ISSUE with the concierge department:There should have provided a "Welcome package" upon arrival, they did only gave it to us on the last day of our stay so there was a lot of information we missed. The lady at the concierge explained me (during our last day) that if I assist to a meeting with the management in order to get a membership with Wyndham I would qualify for some benefits in the future. I asked what was needed from me in order to do it and she said only my ID, then I advised I would like to participate and become a member. I explained this to my family and that I won't go to our plans of that day because of the meeting and they left without me, when I arrived at the meeting the Manager told me I am not able to join because my fiancee is not there (?) I asked what is the issue, if I am single I can participate but since my fiancee is not there with me I cannot?? They said is "company policy" and only apologize and suggested to reschedule, again, we were on our last day. I lost the possibility of becoming a member and I lost a full day of plans with my family because they were already gone.Terrible customer service. It is a shame because the property is very nice.

Exceptional

Quiet, tranquil place with a...

Liked: I loved the style of suite. Large, spacious with a big tub to use after a rainy day. The grounds, pool and tennis court were emaculate.
Disliked: Its location was quiet and better for couples without kids. It was a drive to go anywhere for a drink or food which at times can be challenging with young kids.