Club Wyndham Dunsborough Trademark Collection by Wyndham

Good

What an amazing complex, backing...

Liked: From check-in to check-out, everything was smooth and impressive. Staff was very professional and informative and quick. Our 1 bedroom balcony room was huge. Bed comfy, huge walk-in shower, all creature comforts and our own European laundry. Over looking the garden was lovely. The complex backs onto the beach which was amazing!Room was exceptionally clean!
Disliked: Few things we didn't like but can't be helped, in a way. Traffic was noisey, and the pool was closed for reno. The lift only goes up 1 floor and you still had to take a few stairs to get to your building and room. I.forgot about pre-booking an accessible room well ahead. (which is my fault)None of these would stop me from staying there again in a heartbeat or lower my score.

Superb

Exceptional

Liked: Staff and facilities were amaziny
Disliked: Nothing. Was all great

Good

Very good

Very unpleasant hotel experience: room...

Liked: Pool was heated
Disliked: Very unpleasant hotel experience: room costs billed twice and timely correction refused.At start of my stay at Club Wyndham-Ramada Dunsborough a pre-authorisation of $580 was made against my visa, which was normal. The next day I paid $580 on my Visa card, being the full amount due for accommodation. I noticed my online card account showed this amount was debited PLUS a further $580 of my credit was still frozen as ‘pending’ . A day prior to checkout I informed the hotel and asked them to reverse the second Visa hold. After 24 hours they had failed to action this, so I asked why not. The staff maintained it was “just a pre-authorisation required by our accounts”. I pointed out it was a freeze on $580 of my credit and was unreasonable because I had already fully paid the bill. They disagreed and my credit remained frozen for over 24 hours after I checked out. I had asked for the (absent) manager Kimberley to phone me so I could voice a customer complaint, but she did not return my call. I note that during my stay I did, however, receive 3 sales calls pressing me to attend a timeshare sales seminar for the hotel. Based on this customer treatment I would never recommend a Club Wyndham-Ramada resort to anyone.

Good

Liked: Good size room and was clean on arrival. Handy having a washer and dryer in the room. Kitchen big enough to have a home cooked meal during your stay. 200m from the beach. Lots of parking. Close to Dunsborough and Busselton are close by.
Disliked: Restaurant does not do Breakfast.

Pleasant