Overall, I'd rate this as the best bet in downtown Chicago. Location is excellent, rates are very reasonable, and service impeccable. The rooms are not huge but very well appointed, clean, modern, and well maintained. Bravo!

We had a fantastic stay, at a very reasonable price and even received an unexpected upgrade! I have been raving about your hotel to family and friends. What a first class operation you folks have in Downtown Chicago!!

Liked: Everything
Disliked: Not a darn thing!

A convenient hotel for a...

Liked: Beautiful view over the Chicago river, even though Trump's hotel was opposite! Convenient for sightseeing boats and open top bus. Staff were friendly and helpful.
Disliked: n/a

Liked: The location could not have been any more spectacular, and the view was equally praiseworthy. The staff were very friendly; in particular, provided helpful and pleasant service while checking us in and out. This is a must-stay hotel!

Liked: Location and coffee!!
Disliked: The beds are not real comfortable.

Liked: Location
Disliked: The room raggedy carpet, was not clean, the guy who checked me in was rude. I felt I was treated differently due to my attire. I was in the area for a photo shoot, and I was dressed in sweats and t shirt.

Disliked: Very bad room and service.

Liked: Location is perfect, right along the river.
Disliked: The problem was not necessarily with the hotel, but more with the booking process. Booked this for business travel with a colleague and when we arrived the hotel only had rooms with one bed. We had to pay an additional $35 for each of the six nights!

Liked: Location
Disliked: Extremely small room, the toilet was way too small and the room had so much dust

Liked: Great staff and very accomodating
Disliked: Only 2 elevators for each set of floors. Sometimes had to wait forever to get an elevator

Liked: Safe, clean area - nice staff
Disliked: Would have expected less wear & tear.