Overall, I'd rate this as the best bet in downtown Chicago. Location is excellent, rates are very reasonable, and service impeccable. The rooms are not huge but very well appointed, clean, modern, and well maintained. Bravo!

We had a fantastic stay, at a very reasonable price and even received an unexpected upgrade! I have been raving about your hotel to family and friends. What a first class operation you folks have in Downtown Chicago!!

Liked: Everything
Disliked: Not a darn thing!

Exceptional

Chicago Stay

Liked: The location and staff was excellent.
Disliked: It was overpriced, probably due to the Marathon.

Very good

Not worth that amount of...

Liked: Great location, walking distance from Millenium Park, shops at Michigan Avenue, all the city highlights. Complimentary coffee 24/7, wine at 5 PM each day, snacks and water. Thanks to hospitality of the receptionist Pedro we moved to another room for 4th night and it was the only one we enjoyed there.
Disliked: Room was super cold, AC did not provide any heat wave, we were told at the reception that it is automatically controlled due to the temperature outside. But when we moved to another room for last night, we could easily warm it up and did not have to sleep under the blanket, because bed was not next to the window. It takes ages to get elevator. Sometimes even 10 minutes, which was ridiculous. Rooms are super small and there is no fridge.

Exceptional

Liked: The hotel is so central and an easy walk to everywhere you need to see. Loads of restaurants and takeaways close by. Plus you can order via the Internet, free WiFi, for a delivery to your room. And, every evening between 5pm & 6pm free wine.
Disliked: The only thing I can say was a negative is the room had no view even though it was at the front of the building.

Exceptional

Perfect location but a very...

Liked: The location is perfect.
Disliked: The room was too small.

Exceptional

Liked: There are complimentary bottles of water as much as you want. On the 2nd floor, there are some snacks and coffee for your to grab. The hotel is located in a nice place if your travel purpose is to shop at Magnificent Mile. This is my 2nd time to stay at this hotel. I stayed at "at small queen room" which was literally small room. But I traveled alone, so I was quite satisfied with a room as long as it is well organized and cleaned.
Disliked: There are only two elevators, and you have to sometimes wait for a long time. If you are patient, that could not be a problem though! :)

Exceptional