A lovely clean hotel with excellent staff. Ideally located for London sights and theatres.

Liked: Location.
Disliked: Nothing.

Good

Good value for money

Liked: Great location, right at Trafalgar Square .
Disliked: We stayed in the room with our 14 year old daughter. So the room was a little small for the three of us.

Whistle stop tour of London

Liked: The hotel was so central we found we could walk almost everywhere. The staff were exceptional, so friendly and knowledgeable
Disliked: Nothing!

Passable

Good location, nice hotel

Liked: Great location- in walking distance to a lot of great places! Room was nice, can access Netflix and YouTube on the tv in the room, helpful staff, breakfast at Garfunkel?s just down the road is a must if you haven?t booked breakfast with the hotel- would stay again
Disliked: Only one pillow each on the bed

Ripped off - no compassion

Liked: Great location to Trafalgar Square and all the London highlights.
Disliked: We were affected by the transport strike in Paris and had our train trip cancelled I contacted the hotel to let them know and see if we could cancel our first night but they refused. Yes I know it was a non-cancellation booking but you would think they would have a bit of understanding considering the circumstances were completely out of our control. And to make it worse the staff were not welcoming at all. Not pleasant. Also extremely expensive bar. Ridiculous prices. Would not stay here again, even if I was paid to do so. And room was not that clean.

Good

Superb

Location was good but rooms...

Liked: Location and downstairs bar
Disliked: The bedroom had a stale smell, the skirting boards were much in need of a coat of paint and the carpet looked tired. Plug sockets were minimal and the shower curtain was much in need of an upgrade