Overall, great place.

Liked: Very clean!
Disliked: Front desk person was not very helpful - it appeared that she was bothered to be doing her job.

Exceptional

Very good

Hotel in an excellent location,...

Liked: Location - excellent location, within easy walk of the subway, harbour and restaurants and shopping area.
Disliked: Check in - they want you to use a kiosk to check in, but a number of guests (including us) had issues and the system didn't recognise our booking, so we had to use the front desk, which all added delay. I don't know if this a cost saving mechanism to use kiosks as less staff our required, but it didn't work.Housekeeping - at check in you are asked if you want your room to be cleaned every day or not. We asked for a daily clean, but the housekeeper didn't show up on any day. This was even after we alerted the front desk after the first day that no room clean had been done. I've not stayed in a hotel before where housekeeping isn't assumed to be required on a daily basis.

Exceptional

would love to stay again!

Liked: very courteous and friendly staff , the free coffees and water ! the coffee /tea and water service is very nice. great location

Hotel with excellent location, pleasant...

Liked: location
Disliked: room carpeting very dirty (718) and the shower size is a joke, way too small and we are not over weight. The drapery had holes in them.

Hotel met my expectations

Liked: Room was clean, very neat. Had everything I needed
Disliked: Microwave didn?t work well, toilet was a little difficult to flush. Had to flush several times.

Very good

Staff disengaged and poor value...

Liked: We liked you could have a check out at 22 and could leave your bags for free. This allowed us to explore in the day and not qorry about the luggage.
Disliked: Staff were not wngaging and openly chatted about how they would have no idea to advise people or talk to people over 40. This is ridiculous for aomeone in customer sevice.The bathrooms were totally inappropriate for yhe amount oaid. It was like showering in an old school building. The prices charged for these rooms is way over rated!