Club Donatello

Very good

Liked: room was big, bed was comfortable and with large windows we were able to open the window for fresh air (always a personal preference)

Absolute heaven -- the location,...

Liked: Spacious well-appointed room with comfortable bed, comfortable couch and coffee table with plenty of room to move around. Friendly and helpful staff when we asked about restaurants. We LOVED the club level that was beautiful and spacious with comfortable sitting areas for reading and relaxing. And we took advantage of the lovey jacuzzi. We also felt the location was perfect, allowing us to walk all over the city to MOMA, China Town, restaurants, etc. Overall, our stay was perfect.
Disliked: I can't think of anything right now.

Good rooms and location but...

Liked: Rooms good sized and clean. Comfortable bed and amenities in bathroom. Parking possible and good central location.
Disliked: Only one small trash can in room (in bathroom). Very loud toilet flush that can be heard from other rooms too. Gap under door allows a lot of sound in, and windows also let in a fair amount of street sound. staff upon arrival could have done a better job - no one at valet parking station for example, and no information about the hotel provided upon check-in (e.g. hotel services and amenities, check out time, etc.). I am aware this is provided on the app, but would have been nice to have been told. Club bar staff not very interested when i visited and was on their personal phone when I tried to ask questions. on-site restaurant also poor service - only a couple of people dining at tables yet had to wait 5/10 minutes to find someone to ask to sit at bar. Bar staff also were not so attentive - sat at bar for 5 minutes with barman making drinks in front of me before leaving and not taking my order. Would have expected better service from this tier of hotel.

Disappointing

Liked: The hotel was well located, the room was a really good size and clean
Disliked: The first night we arrived, we had no hot water (I had a cold shower), which we reported. The next day, they left us a note telling us to run the water for longer - it was lukewarm. The next day, after much prompting, they agreed there was a problem, and we changed rooms. Two days out of a four-day stay with no hot water. No acknowledgement that it was a problem.

Very good

Comfortable room in an okay...

Liked: Great bed and comforters, nice remodeled bathroom. Coffee maker in the room was also nice.
Disliked: Location is not the best in terms of being close to streets with homeless people and graffiti on walls. But close to Union Square.

Superb

Elegant stay in the heart...

Liked: The hotel was very beautiful! The room was clean and the view was very nice. The sauna and the jacuzzi were a nice touch. The experience was very elegant yet comfortable. We scheduled a couples massage which was very relaxing! The ladies were super nice and clean. The location was walking distance from many restaurants and the Union Square mall which was lovely.
Disliked: I wish there was an option for non-valet parking and perhaps a pool table in the game room. I also did not bring cables or a Chromecast to connect my phone to the TV, so we were stuck with cable.

Superb