Name: Clifton Hotel
Address: St Paul's RoadClifton, Bristol
Telephone: 0800 031 8416

Would definitely stay there again

Liked: The staff are brilliant, very welcoming, warm and accommodating. Racks bar is great, breakfast was good.
Disliked: The only downside is there is no air conditioning in the rooms - it’s an old building, so you wouldn’t really expect it for the price. Fans are provided in the rooms but it was a very hot day and night so a little warm at night. Slept ok though.

Good

Well worth the cost.comfy would...

Liked: Comfy bed and pillows. Clean. Good location. Great bar and food. Fab breakfast.
Disliked: Very hot in rooms. No air con

Felt at home immediately

Liked: Really relaxed feel, very welcoming to us and our dog, very friendly staff. Great location, easy walk to harbour and lovely Clifton area. Fruit and decent locally roasted coffee in the room.
Disliked: Not the hotel's fault but parking was a bit problematic due to time restrictions.

Very good

The room was tired, dirty...

Liked: Location is excellent. The breakfast was top quality.
Disliked: The room was tired, dirty and uncomfortable. Everything was dusty. The bathroom walls were covered in toothpaste and general dirt. The duvet was lumpy and the bed rock solid.

Pleasant

Liked: Great locationSafe parking
Disliked: Price, price , price Poor upkeep outside , very basic room, - looks grubby

Very good

Good location and friendly staff.

Liked: Good location. Friendly staff.
Disliked: Room and bathroom in need of decoration. No air con. My window opened onto outdoor bar/restaurant so noisy in evening.

The hotel is run by...

Liked: Location
Disliked: It’s run by uni students who have very bad Customer service In the morning when I went to sort another roomThe manager young women came running over to me about payment before 3pm or my booking would be cancelled I asked why she said because 2 nights before I was waiting all that night in the lobby to sort my cards Firstly I had been travelling , I arrived late and was sorting payment I think she expected me and my dogs to wait outside till sorted Iv been travelling for 1 year ans that’s the worst customer service i experienced Not even offered a hot drink or any comfort while waiting Just got screamed 2 days later about how unacceptable it was I waited when I could of just said cancel the booking I’ll go someoenwhere but I stayed They know nothing about customer service maybe the hotel needs to hire older staff who know more about life a situations ans not uni students who only care about drinking the night before, trying to tell a grown women who travels from Spain to the uk how to behave when I books rooms in the uk … I don’t live in the uk so when I book a hotel I wait there before checking in Wish I didn’t bother staying there A big AVOID for this hotel it’s like a student accommodation