Clearwater Beach Hotel

Exceptional

Very disappointing to come on...

Liked: Location only
Disliked: The lack of empathy for their customers. Our room was flooded from neighbors dirty toilet and I was unaware of what happened got up to use restroom slipped and fell and hurt myself when I noticed what happened I brought it to the offices attention and they were already next door working on cleaning up. They eventually came over to our room to mop up our floors with the same dirty, gross mop they used next door. We had to wash salvageable clothes and throw away shoes, and phone chargers. They offered another room but it was storming and didn’t offer a luggage cart and states it’s only for the other side of the hotel where the office is so we decided to stay because we had a lot of stuff and groceries nobody offered to help and we had to pay for laundry. We went about our day cam back about 4 hours later and heard dripping follow it into the bathroom and the ceiling was pouring water with chemicals that we could smell and it was bubbling. I had to throw away my toothbrush, toothpaste, contacts and multiple other items. Maintenance came and said they took care of it and they didn’t even clean up the mess or send housekeeping so we were left to clean up the mess. We went to the office once again and the manager was not in and they wouldn’t give us a number to call corporate. So we waited until the next day when we checked out and spoke with Mary the manager she was not very empathetic to what happened to us during our stay and totally disregard the fact I slipped, fell and hurt myself.

Good

Very disappointing Hotel for the...

Liked: The location was nice and central
Disliked: The room wasn’t ready until after stated check in time. Asked if we would receive a discount staff very unhelpful stating “it was out of their hands”. Mattress on bed old and tired, big dent in the middle making sleeping a nightmare. Pillows very worn hardly any stuffing left in them. Ask for an extra one which we did receive. Feels like the upgrade to a Harbour view may have come at a compromise for comfort.

Exceptional

Disappointing

Liked: Location and pool
Disliked: Not the best cooling system and not to clean

Don't hesitate to book here...

Liked: I was located perfectly within Clearwater. Especially next door to Taco Bus. A very desired restaurant locally owned and operated. Rooms were newly remodeled downstairs with a new buyer who is definitely taking more pride in the establishment moving forward. Thank you for the lovely time we had and would definitely book again.
Disliked: Nothing it was all great. The staff was wonderful and very accommodating.

Clean, comfortable and convenient location.

Liked: Located close to the beach and restaurants. The room was clean and the bed was very comfortable.
Disliked: The place is somewhat outdated. The outlets were loose so our chargers didn’t stay plugged in. We’ve stayed at this motel several times, but feel the price increase since last time was excessive!

Bad