Clarion Pointe Sylva near Cherokee Area

Injured due to broken shower...

Liked: I booked a handicapped room as I am wheelchair/crutches bound. I have stayed here many times. The shower chair was broken. The legs are splayed out wildly. I am well below the weight limit for these chairs but when I sat in it it immediately spilled me onto the hard tile floor, onto my hip I have had 3 surgeries on. I really needed to go to the ER but because of travel time constraints, I had no choice but to simply deal with the severe pain and injury. No staff was available at the front desk when we left so I could not report it, but we did photograph the broken chair. Additionally, the property continues to have major issues with condensation in the bathrooms. There are no exhaust fans and even with leaving the door ajar and using tepid temperature water, the floor becomes dangerously slippery and cannot be navigated safely with or without crutches, and wheelchair wheels simply spin. This is an egregious safety issue and is eventually going to result in a serious lawsuit. I am so disappointed that we splurged on a fixed income to stay at a property where we have previously had a good experience, and saddened that it is probably not safe for me to stay there again, even though we need a 3-night stay this coming week. We consulted an attorney regarding the safety and injury issues but it’s not my desire to harm or bring expense to the property, just to see them correct these major issues.