Clarion Pointe Huntsville Research Park, Huntsville

5

Exceptional - 5 out of 5

Karen H, Rising Sun MD, visiting Orion Amphitheater Thu, 3 August 2023

Liked: The staff.

Brief thank goodness

Liked: Nothing
Disliked: We had to switch rooms because the air in our first room did not work. The ice makers on all floors did not work. The juice machine for breakfast did not work. The bathroom was filthy and the room smelled. If it was not so late and my kids were exhausted we probably would have found another place to stay

Very good

Passable

Liked: Front desk staff was very nice, pool was nice
Disliked: Ice machines don't work, broken locks on outside doors

would stay again!

Liked: room was great, pool was great... there was supposed to be a hot tub, or whirlpool, but they got rid of it. Otherwise, great little place to stay!Oh and the staff was FANTASTIC! Very nice people!
Disliked: Booking.com said they had a whirlpool, but they didn't. Looked like they had it removed.

It was clean, great location,...

Liked: Cleanliness, Location!
Disliked: Nothing

Very good

Liked: Everyone was very pleasant.
Disliked: Didn't like parking spaces right outside the doors. Late night loud motorcycle parking will wake you up every time

Beds comfy but that's the...

Liked: The staff were friendly and the housekeeping staff did the best they could considering the condition of the hotel. Thankfully the water was hot in the shower, the microwave worked, the fridge was decent, and our ground floor request was fulfilled. Out of all of it, the beds were very comfortable - which was redeeming. Although we didn't partake, the Continental breakfast seemed decent.
Disliked: The hotel is very old and run down. The carpet is damp and musty, the shower/tub are stained so it's hard to tell if it's clear or not. Twice when we arrived, the smell of smoke was very strong in the hallway and came into our room. The TV was going out so many channels were pixilated. There was a roach in the bathroom one evening and holes in the ceiling and drywall behind the door. The towels were replaced daily but each time, we were given 3 towels for 4 quests. The property outside was very run down. Parking and then walking to our room was a far distance and there were people lurking in the bushes late at night. The parking lot has tons of trash and cigarette butts everywhere. The ice room was terribly dirty and we weren't provided with anything to get ice in. Unfortunately the cons outweigh the pros and we won't return to this property.