Clarion Inn & Suites

Exceptional

Liked: Everything
Disliked: There was nothing to complain about staff was friendly room was clean and stocked bed was comfortable

Soon as I opened the...

Liked: Absolutely nothing
Disliked: How the manager actually rented my family a room the was infested with roaches

Bad

Read the reviews before booking...

Disliked: Dirty floorsMissing clothes hanging rackDisconnected smoke detector No hot waterStill haven’t received my $100 deposit returned

Looks like they are trying...

Liked: Bed and TV
Disliked: Everything else. Mold on walls near bathroom, bathroom vent packed with dirt and lint, flooring throughout was wet, cupped and filthy. Sink faucet just flopping around. HOT WATER WAS SCALDING WHICH IS AN OSHA VIOLATION. Kitchen area lighting inadequate.

IT WAS HORRIBLE

Liked: Absolutely nothing at all.
Disliked: There was no heat or hot water on the property. One staff member running the property who tried to get more from me even though I paid for the room in full online when I made the reservation. The smell was awful, the room was dirty, there was a big dirt ring in the tub and sink. The refrigerator smelled awful. I w

Okay

Disliked: No breakfast

Worst experience ever in a...

Liked: The staff I spoke with was pleasant. The location was easy access from I95.In their defense, it appears that they are undergoing renovation, but that information wasn't on the ad for the room
Disliked: Bar/chain lock on the door was broken. The room was cold, even after I turned on the heat. The bed was so high that I literally had to jump up onto it. The mattress was lumpy and tilted. It was very uncomfortable. It was supposed to be a suite. There was a small kitchenette with a two-burner stovetop, but there were no pots, dishes, or utensils. I didn't even look in the fridge. The only access for my 2nd floor room was from the outside climbing a flight of steel steps covered in snow and ice from the recent storm. They hadn't even cleared the steps or salted them. They were unsafe, and I nearly fell more than once. When I checked out, I had to ask for a receipt. I've been a Choice Hotel group customer for decades. This was the worst experience I'd ever had.

I felt dirty even after...

Liked: Location only
Disliked: The place was in shambles. Peeling paint everywhere. Floors dirty not swept or washed. The towels in the room were dirty and had hair on them. The toilet had public hair and urine on it. Even the sheets on one of the beds were ripped. This is the worst place I have ever stayed. I was embarrassed and disgusted.